Lead Safety and Loss Prevention Officer

Peregrine Hospitality•Napa, CA

4d•Onsite

About The Position

The Lead Safety and Loss Prevention Officer is responsible for providing protection and communication with resort guests and employees. The role is also responsible for patrolling resort premises to maintain security, detect and report fire, security, and safety hazards and/or violations of the resorts’ rules and regulations. This position requires adherence to the company's Service culture – 4 Keys to creating guests for life, active participation in the team member referral program, and acting as a Talent Ambassador for Silverado Resort. The role also involves participating in all resort-required meetings and trainings, maintaining high standards of personal appearance and grooming, and maintaining visual contact with the Front Desk/Night Auditor and the front door of the resort when not on property walks.

Requirements

Must be 18 to operate a golf cart.
Valid driver's license is a must.
Must be able to climb stairs, descend stairs and run.
On occasion must physically deter individuals who pose a threat to guests and/or employees.
This role requires operating of a golf cart and a company owned vehicle.
Proof of identity and eligibility to work in the United States will be confirmed through the federal E-Verify system.

Nice To Haves

Experience at a resort or related field preferred.

Responsibilities

Maintain and review daily activity log.
Maintain confidentiality with respect to guest and employee incidents.
Hold briefings with Guest Services staff both at the beginning and end of shift.
Check ID of visitors/employees as necessary.
Access secured areas for authorized personnel.
Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).
Assist guests to their rooms or assist guest’s w/entry into their rooms according to resort standards.
Assist during medical emergencies.
Respond to emergency situations, including medical, security, guest complaints, etc.
Assist outside agencies, as necessary, to maintain effective liaison.
Respond to altercations and investigate.
Have knowledge of resort and guestroom locking systems.
Monitor TV cameras, if applicable.
Administer First Aid/CPR as necessary.
Report suspicious activities on property and check safety hazards.
Complete Incident/Accident reports in a clear and concise manner.
Patrol area to ensure that areas are secure and free of unauthorized persons and disturbances.
Abide by all resort policies and safety rules.
Provide daily leadership, guidance, and support to Safety & Loss Prevention Officers.
Coordinate daily assignments, patrols, shift coverage, and departmental responsibilities.
Conduct shift briefings and ensure effective communication between shifts and management.
Monitor officer performance, provide coaching, and report concerns to management.
Assist with training and onboarding new officers, ensuring compliance with departmental SOPs and Post Orders.
Review daily activity logs, incident reports, and assigned tasks for accuracy and completion.
Assist with overseeing Lost & Found operations, guest follow-up, and departmental systems.
Take the lead during emergencies and coordinate the initial response until relieved by management or emergency personnel.
Conduct safety inspections, identify hazards, and follow up on corrective actions.
Immediately notify management of serious incidents, employee injuries, security concerns, and significant guest complaints.
Ensure officers follow resort policies, safety procedures, and the 4 Keys service standards.
Maintain accountability for assigned tasks and communicate outstanding issues to management.
Assist with maintaining departmental equipment, supplies, and operational readiness.
Serve as the shift's primary point of contact when management is unavailable, operating within established authority.
Perform other leadership and operational duties as assigned by management.