Safety & Loss Prevention Officer

Treetops Resort•Gaylord, MI

6d•Onsite

About The Position

The Safety/Security Officer helps maintain a safe, secure, and welcoming environment throughout Treetops Resort. This position conducts patrols, responds to emergencies and guest service requests, identifies safety and security concerns, investigates incidents, protects resort assets, and supports overall resort operations. Successful candidates demonstrate professionalism, strong judgment, attention to detail, and a commitment to guest service.

Requirements

High school diploma or equivalent preferred.
Previous experience in security, hospitality, emergency response, military, law enforcement, fire service, or a related field preferred.
Valid driver's license and ability to meet Treetops Resort driving requirements.
Ability to obtain and maintain CPR/AED/First Aid certification.
Basic computer proficiency and ability to learn resort reporting and communication systems.
Strong verbal and written communication skills.
Ability to maintain confidentiality and exercise sound judgment.
Ability to work independently and as part of a team.
Ability to remain calm and professional during emergencies and stressful situations.
Valid driver's license to allow for driving of company vehicle.
Must be at least 21 years of age or older.
Able to work outside in various weather conditions.
Excellent written and verbal communication skills.

Nice To Haves

Michigan MFR license (preferred but not required)
Current CPR/First Aid certification (onsite training available)

Responsibilities

Conduct routine patrols of resort facilities, parking lots, lodging areas, golf and ski operations, restaurants, employee areas, and recreational facilities.
Identify and report safety hazards, suspicious activity, property damage, unsecured facilities, and policy violations.
Respond to emergency and non-emergency incidents including medical emergencies, injuries, disturbances, fire alarms, severe weather events, accidents, lost persons, thefts, and other safety or security concerns.
Assist with evacuations, shelter-in-place procedures, emergency scene management, and coordination with emergency responders when required.
Complete accurate incident reports, daily logs, investigation documentation, witness statements, and other required records.
Assist with investigations involving guest incidents, employee injuries, thefts, property damage, vehicle accidents, and safety concerns.
Monitor and help protect resort property, assets, equipment, facilities, and restricted-access areas.
Support key control, access control, room-entry procedures, wellness checks, and lost-and-found operations in accordance with established procedures.
Operate company vehicles and golf carts safely and assist with accident response and documentation when needed.
Support workplace safety initiatives by identifying hazards, reporting unsafe conditions, and reinforcing safe work practices.
Maintain professional communication with guests, employees, management, emergency responders, and other departments.
Provide exceptional guest service by assisting guests, answering questions, providing directions, and resolving concerns professionally.
Participate in required training, emergency drills, and ongoing department development programs.
Perform other duties as assigned in support of resort operations.