Retail Loss Prevention & Safety Lead

DICK'S Sporting Goods•Champaign, IL

6d•$18 - $26•Onsite

About The Position

The Loss Prevention & Safety Lead serves primarily to mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs. This role will model customer engagement behaviors to detect and deter shoplifters and provide service to all customers. This position involves supporting, promoting, and actively demonstrating company values related to athlete engagement. It requires the detection, investigation, and documentation of Organized Retail Crime and other violations of law and/or company policy, including networking with law enforcement, loss prevention professionals, and other retailers. The role involves proactively monitoring controls and conducting local surveillance to identify dishonest activity and concerning behaviors. Regular walks through stockrooms and employee-only areas are necessary to ensure compliance with standards and identify internal theft. Detailed incident reports must be completed in LPMS for all recoveries, shoplifting events, and grab & go activity. Effective networking with retail and government resources is crucial for identifying, investigating, and addressing organized retail crime. The role requires 100% ability to walk sales floor, stockrooms, and office areas during the shift, and the ability to deescalate incidents involving confrontation by athletes exhibiting concerning behavior. Weekly LP Lead Recaps are also a responsibility. The role also involves training all store associates and managers on Company Loss Prevention and Core Operational programs, conducting regular reviews of operational processes for compliance (inventory movement, cash office procedures, Known Loss Reporting), and developing tactics for improvement. Training and validation of process execution related to inventory movement functions (TIME, claims, omni channel fulfillment, inventory adjustments) is required. Analyzing key metrics to identify operational deficiencies and financial risks, and developing tactics to improve these areas are also part of the role. In partnership with the LP Director-Specialty, the Lead assists with conducting store Loss Prevention assessments. Ensuring compliance with physical building security, including key control, monthly alarm tests, alarm call response, and maintaining the store alarm call list is essential. The role ensures the safety and security of associates, customers, and property per local regulations, including off-site and external storage locations. Conducting MES sweeps, Fitting Room checks, and safety certifications as needed is required. The Lead is responsible for completing or assisting with all store and department-specific safety certifications in a timely manner. Identifying and correcting safety concerns with the rock wall and climbing equipment, while maintaining Company loss prevention standards and controls, is also a duty. Ensuring all necessary licenses and permits are up to date and working with applicable departments to renew them prior to expiration is required. The Lead may function as the store safety committee leader and complete all required documentation, review safety trends, and develop action plans regularly with the store leadership team. Participation in Shrink Coach meetings, new hire orientation, and conducting frequent training sessions with store teammates is expected. The Lead assists the store Shrink Coach and is responsible for auditing the store Shrink Business Plan. Ad hoc support for the general needs of the business is also required.

Requirements

Prior LP or educational experience in Loss Prevention preferred.
100% ability to walk sales floor, stockrooms and office areas during duration of shift.
Ability to deescalate incidents involving confrontation by Athletes exhibiting concerning behavior.

Nice To Haves

Prior LP or educational experience in Loss Prevention

Responsibilities

Mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs.
Model customer engagement behaviors to detect and deter shoplifters and provide service to all customers.
Support, promote and actively demonstrate company values related to athlete engagement.
Detect, investigate, and document Organized Retail Crime, and other violations of law and/or company policy.
Network with law enforcement, loss prevention professionals and other retailers to identify and create comprehensive case files for repeat external theft perpetrators and minimize exposure to loss and fraud.
Proactively monitor controls and conduct local surveillance to identify possible dishonest activity, concerning behaviors typically attributed to shoplifting activity – internal and external.
Routinely walk stockrooms and employee only areas to ensure store is in compliance with stockroom standards and identify any signs of internal theft.
Complete detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity.
Effectively network with retail and government resources to identify, investigate, and address organized retail crime activities inclusive to case resolution and prosecution.
Train all store associates and managers on Company Loss Prevention and Core Operational programs to ensure compliance.
Conduct regular review of operational processes for compliance - Inventory movement, cash office procedures and Known Loss Reporting.
Develop tactics for improvement in operational processes as necessary.
Train and validate process execution related to inventory movement functions to include TIME, claims, omni channel fulfillment and inventory adjustments.
Analyze key metrics to identify operational deficiencies and financial risks, and develop tactics to improve.
Assist with conducting store Loss Prevention assessments to ensure compliance with company processes and legal requirements.
Ensure compliance with physical building security to include key control, monthly alarm tests, alarm call response and store alarm call list is maintained.
Ensure the safety and security of associates, customers, and property per local regulations to include off site and external storage locations.
Conduct MES sweeps, Fitting Room checks and safety certifications as the needs of the business dictate.
Complete or assist with all store and department specific safety certifications in a timely manner consistent with reporting expectations.
Identify and correct any safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls.
Ensure all necessary licenses and permits related to areas of responsibility are up to date and works with applicable departments to renew prior to expiration.
May function as the store safety committee leader and completing all required documentation.
Review safety trends and develop action plans regularly with the store leadership team.
Participate in Shrink Coach meetings, new hire orientation and conduct frequent training sessions with store teammates.
Assist the store Shrink Coach and is responsible for auditing the store Shrink Business Plan.
Provide ad hoc support for the general needs of the business as necessary.