Lead Risk Management Officer, Lake / Conneaut

University Hospitals•Shaker Heights, OH

11h

About The Position

The Lead Risk Management Officer identifies, leads, and facilitates the development and enhancement of tools and methods that support Clinical Risk & Loss Control, improve organizational performance, and strengthen operations. The role leads cross-functional teams in resolving apparent and emerging risks in real time and leads proactive risk management initiatives. The position investigates unanticipated outcomes, incident reports, and high-level risk events; conducts or facilitates root cause analyses; and leads risk management activities for assigned areas while maintaining communication with Clinical Risk Management & Loss Control directors and key stakeholders. In collaboration with those directors, the officer helps map patient activities that bring value to UH and meet external agency requirements, promotes organizational learning from healthcare errors, and supports system-wide standardization of policies and practices through the UH Risk Management Council. The officer implements physician-practice-wide risk and patient-safety programs using data and trends from the PASS reporting system, process improvement, and quality improvement. Working with local and system leadership, the role develops methodologies to improve clinical performance and implement changes that improve care and outcomes. It partners with clinical leadership to identify gaps in patient care, design and implement evidence-based practices and workflows that reduce risk, and participate in ongoing risk-evaluation audits. The position also presents risk-management information to clinical teams and supports a positive culture through effective communication. The role may participate in high-risk event calls after hours and performs other assigned duties. It must comply with applicable policies and standards and safely and securely maintain patient Protected Health Information (PHI), including compliance with annual training, the UH Code of Conduct, and relevant policies and procedures. Travel among assigned UH entities is required, listed as 20–25%.

Requirements

Bachelor's degree in nursing (BSN) or a health- or science-related field.
At least 5 years of direct patient care experience.
Registered Nurse (RN) license in Ohio and/or a Multi State Compact License, required upon hire.
Group facilitation skills.
Knowledge of performance improvement concepts and applications.
Proven clinical and leadership skills.
Conceptual and analytical skills.
Computer skills and ability to work under pressure to meet deadlines.
Discretion, integrity, organizational skills, maturity, an influential demeanor, and flexibility.
Ability to understand and interpret organizational policies.
Understanding of clinical risk management and patient safety concepts.

Nice To Haves

Master's degree.
Prior supervisory experience.
At least 2 years of experience in Risk Management or Quality.
CPHRM certification.
CPPS certification.
CPHQ certification.

Responsibilities

Identify and investigate unanticipated outcomes, incident reports, and high-level risk events.
Lead risk management activities for assigned areas and communicate with Clinical Risk Management & Loss Control directors and key stakeholders.
Conduct or facilitate root cause analyses for serious safety events and other events as needed.
Collaborate with Clinical Risk Management & Loss Control directors on mapping patient activities that bring value to UH and meet external agency requirements.
Promote organizational learning about healthcare errors to encourage behavioral changes that improve safety.
Promote system-wide standardization of policies and practices through the UH Risk Management Council.
Implement physician-practice-wide risk and patient-safety programs using data and trends from the PASS reporting system, process improvement, and quality improvement.
Support a positive culture through effective communication with team members.
Work with local and system leadership to create methodologies for improving clinical performance and implementing changes that improve care and outcomes.
Partner with clinical leadership to assess patient care for gaps and design and implement evidence-based practices and workflows that decrease risk.
Participate in audits for ongoing risk evaluation.
Present risk-related information to clinical teams to enhance knowledge and understanding of risk management.
May participate in high-risk event calls after hours.
Perform other duties as assigned and comply with policies and standards.
Safely and securely maintain Protected Health Information (PHI) in accordance with training, the UH Code of Conduct, and applicable policies and procedures.
Travel among assigned UH entities, listed as 20–25%.