Risk Management Officer

Heart Of Texas Goodwill Industries • Waco, TX

3d • Onsite

About The Position

Heart of Texas Goodwill Industries, Inc., a mission-driven nonprofit operating retail stores, donation centers, warehouses, and community-based programs, is seeking a Risk Management Officer to protect its people, assets, and mission. The officer identifies, mitigates, and investigates operational risks, with a focus on loss prevention and claims investigations across the organization’s sites.

The role leads loss prevention programs and investigations involving workers’ compensation, general liability, property damage, and customer or employee incidents. It oversees safety and loss prevention policies, investigates claims and suspected misconduct or fraud, supports regulatory compliance, reports risk metrics to Executive Leadership, and coordinates with internal teams, law enforcement, insurers, and legal partners. The position has full supervisory authority over designated Safety/Loss Prevention staff.

The work is primarily performed in a professional office setting at Corporate Headquarters, with regular travel to multiple sites. The work environment ranges from quiet to very noisy. The employee must be able to meet the position’s physical demands, with reasonable accommodation where applicable.

Requirements

• Bachelor’s degree in Risk Management, Criminal Justice, Business Administration, or a related field, or equivalent experience.
• At least 7 years of experience in loss prevention, asset protection, or claims investigation; retail or nonprofit/multi-site experience is ideal.
• At least 3 years in a leadership role managing loss prevention or investigations staff or programs.
• Experience with retail loss prevention systems, including POS exception reporting, CCTV/EAS systems, and inventory audits.
• Valid driver’s license and ability to travel regularly to multiple sites.
• Must pass a drug screen and criminal background check, and pass a motor vehicle report.
• Strong investigative, interviewing, and report-writing skills.
• Working knowledge of workers’ compensation and general liability claims processes from an investigative, not underwriting or brokerage, standpoint.
• Excellent judgment and discretion, with the ability to handle sensitive and confidential matters.
• Ability to accept instructions and carry them out with minimal supervision.
• Ability to work and cooperate with others.
• Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.

Responsibilities

• Review and approve safety and loss prevention policies, procedures, and training programs before organization-wide rollout.
• Serve as the escalation point for complex, high-severity, or sensitive investigations.
• Maintain senior-level relationships with law enforcement and regulatory agency leadership.
• Maintain safety and loss prevention policies in alignment with applicable accreditation standards and keep the organization audit- and inspection-ready.
• Develop, implement, and continuously improve loss prevention programs across retail and donation locations.
• Analyze shrinkage, theft, and inventory loss trends and recommend corrective action plans.
• Conduct site audits and safety and security assessments at stores, donation centers, and warehouses.
• Design and deliver loss prevention training for store managers, donation attendants, and frontline staff.
• Partner with store leadership to implement physical security measures, including CCTV, access control, and cash-handling protocols.
• Monitor and respond to internal theft, external theft, and organized retail crime trends.
• Maintain incident reporting systems and ensure timely, accurate documentation across locations.
• Lead investigations into workers’ compensation claims, slip-and-fall incidents, property damage, and general liability claims.
• Interview claimants, witnesses, and employees; gather and preserve evidence, including photos, video, statements, and documentation.
• Partner with HR and Legal on internal misconduct or fraud investigations related to claims.
• Determine claim validity and compile investigative findings and recommendations for internal stakeholders.
• Identify patterns of fraudulent or suspicious claims and implement preventive controls.
• Maintain accurate, confidential investigation case files in compliance with organizational policy and legal standards.
• Coordinate with third-party administrators, insurance brokers, and legal counsel on active claims.
• Ensure loss prevention and investigation practices comply with applicable OSHA, state, and local safety regulations.
• Track and report key risk metrics, including incident rates, shrinkage, and claim frequency and severity, to Executive Leadership as needed.
• Develop emergency response and incident escalation protocols for stores and program sites.
• Collaborate with Finance and Legal on cost-containment strategies related to claims trends.
• Support due diligence and risk assessments for new store openings, donation sites, or program expansions.
• Recruit, hire, onboard, schedule, evaluate, and take corrective action regarding designated Safety/Loss Prevention staff.
• Recommend merit increases and employee job-status changes, including promotions, reassignments, and separations.
• Conduct performance evaluations and performance improvement plans for direct reports.
• Observe training sessions and provide structured, constructive feedback to Safety/LP staff.
• Ensure staff complete applicable training checklists.

Benefits

• Competitive salary of $70,000
• Health benefits
• Dental benefits
• Vision benefits
• Retirement plan with organizational match
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior