Risk Management Officer

HEART OF TEXAS GOODWILL INDUSTRIES•Waco, TX

2d•$70,000 - $70,000•Onsite

About The Position

Heart of Texas Goodwill Industries, Inc. is a mission-driven nonprofit operating retail stores, donation centers, and community-based programs to fund job training, workforce development, and other charitable services. The Risk Management Officer protects the organization’s people, assets, and mission by leading loss prevention efforts and internal claims investigations across its retail and program operations. The role identifies, mitigates, and investigates operational risks at retail stores, donation centers, warehouses, and program sites. Its focus includes theft, fraud, inventory shrinkage, safety incidents, and workers’ compensation, general liability, property, and customer or employee incident claims. The officer reviews and approves safety and loss-prevention policies and training, handles complex or sensitive investigations, and maintains relationships with law enforcement and regulatory agency leadership. The position also oversees designated Safety/Loss Prevention staff, supports compliance and risk reporting, and collaborates with departments and external claims partners. The position is based at Corporate Headquarters in Waco, Texas, with regular travel to multiple sites. Work is primarily performed in a professional office setting, though duties may involve visiting operational locations. The work environment ranges from quiet to very noisy.

Requirements

Bachelor’s degree in Risk Management, Criminal Justice, Business Administration, or a related field, or equivalent experience.
At least 7 years of experience in loss prevention, asset protection, or claims investigation, ideally in retail or nonprofit/multi-site environments.
At least 3 years in a leadership role managing loss-prevention or investigations staff or programs.
Experience with retail loss-prevention systems, including POS exception reporting, CCTV/EAS systems, and inventory audits.
Valid driver’s license and ability to travel regularly to multiple sites; must pass a motor vehicle report.
Must pass a drug screen and criminal background check.
Strong investigative, interviewing, and report-writing skills.
Working knowledge of workers’ compensation and general liability claims processes from an investigative standpoint, rather than underwriting or brokerage.
Excellent judgment, discretion, and ability to handle sensitive and confidential matters.
Ability to accept instructions and carry them out with minimal supervision.
Ability to work and cooperate with others.
Investigative rigor and attention to detail.
Data analysis and trend-identification skills.
Cross-functional collaboration skills, including collaboration with HR, Legal, DGR, and Finance.
Clear, objective written and verbal communication.
Integrity and sound ethical judgment.
Ability to train and influence frontline staff without direct authority.

Responsibilities

Review and approve safety and loss-prevention policies, procedures, and training programs before organization-wide rollout.
Serve as the escalation point for complex, high-severity, or sensitive investigations.
Maintain senior-level relationships with law enforcement and regulatory agency leadership.
Maintain safety and loss-prevention policies in alignment with applicable accreditation standards and keep the organization audit- and inspection-ready.
Develop, implement, and improve loss-prevention programs across retail and donation locations.
Analyze shrinkage, theft, and inventory-loss trends and recommend corrective action plans.
Conduct site audits and safety/security assessments at stores, donation centers, and warehouses.
Design and deliver loss-prevention training for store managers, donation attendants, and frontline staff.
Partner with store leadership to implement physical security measures, including CCTV, access control, and cash-handling protocols.
Monitor and respond to internal theft, shoplifting, and organized retail crime trends.
Maintain incident-reporting systems and ensure timely, accurate documentation across locations.
Lead investigations into workers’ compensation claims, slip-and-fall incidents, property damage, and general liability claims.
Interview claimants, witnesses, and employees; gather and preserve evidence, including photos, video, statements, and documentation.
Partner with HR and Legal on internal misconduct or fraud investigations related to claims.
Determine claim validity and compile investigative findings and recommendations for internal stakeholders.
Identify patterns of fraudulent or suspicious claims and implement preventive controls.
Maintain accurate, confidential investigation case files in compliance with organizational policy and legal standards.
Coordinate with third-party administrators, insurance brokers, and legal counsel on active claims.
Ensure loss-prevention and investigation practices comply with applicable OSHA, state, and local safety regulations.
Track and report risk metrics, including incident rates, shrinkage, and claim frequency and severity, to Executive Leadership as needed.
Develop emergency-response and incident-escalation protocols for stores and program sites.
Collaborate with Finance and Legal on cost-containment strategies related to claims trends.
Support due diligence and risk assessments for new store openings, donation sites, and program expansions.
Recruit, hire, onboard, schedule, evaluate, and take corrective action for designated Safety/Loss Prevention staff.
Recommend merit increases and employee-status changes, including promotions, reassignments, and separations.
Conduct performance evaluations and performance improvement plans for direct reports.
Observe training sessions and provide structured, constructive feedback to Safety/Loss Prevention staff.
Ensure staff complete applicable training checklists.