Lead Retail Sales Associate (Electronic Repair)

Asurion•Albuquerque, NM

1d•$18•Onsite

About The Position

Take your career to the next level with the most impactful job in our uBreakiFix stores – Lead Retail Sales Technician. Here, your knack for fixing tech and passion for helping others meet your ability to lead teams to exceed their goals. We’re hiring a leader who can not only deliver top-notch tech and customer service but also pave the way for their team members to be successful personally and professionally, all while continuing to drive their own career growth.

Requirements

Previous experience in customer service or retail sales in a supervisory position – at least 1 year.
Previous experience with product service support or technology repair with inventory management skills – at least 6 months.
A natural ability to connect with customers, making them feel heard, valued, and cared for.
Motivation to meet and exceed evolving key performance goals.
Ability to quickly adapt in an ever-changing environment.
Flexibility to work retail store hours including weekends and holidays.

Nice To Haves

High school diploma or equivalent (preferred not required).

Responsibilities

Diagnosing and repairing all electronic devices, ensuring best in class quality in every fix.
Guiding your team to use product knowledge and sales tactics that embody our Serve, Solve, Sell™ philosophy in every interaction.
Balancing different front and back of house responsibilities.
Supervising, training and coaching our tech experts, standing in as store manager when needed, and driving team success with enthusiasm.
Overseeing service-level agreements for repair turnaround times and ensuring all work orders are addressed by the end of each day.
Managing inventory, overseeing buybacks and return authorizations, and ensuring safety standards are met with the proper use of PPE supplies.