Lead Retail Sales Technician (Electronic Repair Expert)

Asurion • DeLand, FL

2d • Onsite

About The Position

The Lead Retail Sales Expert at uBreakiFix, an Asurion company, is a pivotal role focused on electronic device repair, exceptional customer service, and team leadership. This position involves diagnosing and repairing various electronic devices, ensuring high-quality fixes. The expert will lead a team in delivering customer service excellence, utilizing product knowledge and sales tactics. Responsibilities also include balancing front and back-of-house duties, supervising, training, and coaching tech experts, and potentially stepping in as a store manager. The role requires maintaining service-level agreements for repair turnaround times, managing inventory, overseeing buybacks and return authorizations, and ensuring safety standards are met. Asurion aims to make technology more accessible and useful, providing services from cellphone insurance to repairs and replacements, guided by values of customer-first approach, teamwork, continuous improvement, and integrity.

Requirements

• Previous experience in customer service or retail sales in a supervisory position – at least 1 year.
• Previous experience with product service support or technology repair with inventory management skills – at least 6 months.
• A natural ability to connect with customers, making them feel heard, valued, and cared for.
• Motivation to meet and exceed evolving key performance goals.
• Ability to quickly adapt in an ever-changing environment.
• Flexibility to work retail store hours including weekends and holidays.

Nice To Haves

• High school diploma or equivalent (preferred not required).

Responsibilities

• Showcase your tech skills by diagnosing and repairing all electronic devices, ensuring best in class quality in every fix.
• Be the face of customer service excellence, guiding your team to use product knowledge and sales tactics that embody our Serve, Solve, Sell™ philosophy in every interaction.
• Balance different front and back of house responsibilities.
• Step into leadership as you supervise, train and coach our tech experts, standing in as store manager when needed, and driving team success with enthusiasm.
• Maintain high standards by overseeing service-level agreements for repair turnaround times and ensuring all work orders are addressed by the end of each day.
• Innovate and organize by managing inventory, overseeing buybacks and return authorizations, and ensuring safety standards are met with the proper use of PPE supplies.

Benefits

• A comprehensive benefits package including health insurance, retirement plans, and employee discounts.
• Access to ongoing training, and professional development opportunities to elevate your career and support your goals – that includes tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees