Lead Retail Operations
About The Position
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Requirements
- Two or more seasons of relevant professional experience, ski industry preferred.
- Proven service experience and thriving in a team-based atmosphere
- Experience successfully working in an atmosphere with ambiguity, learning on the fly, demonstrating sound judgment, and solving problems creatively
- History of building and maintaining relationships with ease and desires to put the customer at the center of everything they do
- Flexible amidst competing priorities and adaptable to the fast-paced environment of a retail store while rallying the team with positivity.
- High School Diploma or GED Equivalent; Business area training or education preferred
- Ability to work in a fast-paced retail environment, multitask and manage multiple customers
- Ability to work a flexible schedule including nights, holidays, and weekends
- Must be able to communicate fluently in English
- At least 18 years of age
Nice To Haves
- Business area training or education preferred
Responsibilities
- Oversee all aspects of all retail/rental operations
- Empower the staff to offer outstanding service through consistent personal examples and encouragement.
- Offer proactive coaching (both constructive and complimentary) to continually elevate customer service.
- Demonstrate initiative and seek opportunities to grow your own skills and welcome feedback and to grow from it.
- Assist in training and development of all team members and foster an environment of continued learning.
- Maintain a safe and secure environment for your team and customers and resolve any concerns quickly.
- Committed to creating a working environment that is supportive, positive, respectful and free from harassment.
- Administrative duties
- Maintain an environment that promotes employee learning and customer service through encouragement and coaching.
- Identify the priorities of each day, delegate necessary tasks and train Customer Experience Guides.
- Partner with store leadership to ensure operational and brand objectives are met even in their absence.
- Assist customers with selection and purchase of merchandise by providing great product knowledge.
- Maintain well stocked stores with a variety of product for the guest needs and wants.
- Organize store to keep clean and neat & merchandise the store during downtimes: folding, hanging, steaming and stocking.
- Manage proper use of the POS system and other tools to perform the job correctly.
- Perform daily opening and closing procedures and is responsible for correct accounting procedures.
Benefits
- Free pass(es)
- Free ski and snowboard lessons
- 40% retail discounts
- Epic Service - our leading training and development experience
- Wellness benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
