Lead Retail Ecommerce

Goodwill Brand•Conover, NC

10h

About The Position

Lead Alternative Retail Associates oversee daily production operations and workflow for merchandise selected from Goodwill donations for online sales. The role includes researching merchandise, preparing accurate online listings and photographs, and ensuring inventory moves efficiently through each production stage. The Lead trains team members, monitors productivity and quality, maintains inventory accuracy and production records, manages inventory systems, files and follows up on shipping claims, and provides customer service by email and phone. The position also involves identifying valuable and counterfeit merchandise, selecting appropriate sales channels, handling materials, and maintaining an organized work area.

Requirements

Previous supervisory experience required.
Strong customer service, organizational, leadership, and computer skills required.
Ability to identify quality merchandise, recognize counterfeit items, and make sound merchandising decisions.

Nice To Haves

High school diploma or equivalent preferred.
Experience in retail, e-commerce, jewelry, pawn, consignment, or a related environment preferred.
Knowledge of inventory including musical instruments, jewelry, watches, video games, apparel, handbags, electronics, coins, and other valuable merchandise.

Responsibilities

Lead daily production activities and assist with workflow planning.
Train team members on production processes, quality standards, and safety procedures.
Monitor productivity, quality, and daily production goals.
Research donated merchandise for online sales potential.
Compose accurate merchandise descriptions and photograph items for online listings.
Maintain inventory accuracy and proper production records.
Manage inventory management systems and ensure inventory records remain accurate.
Coordinate the movement of merchandise through all stages of production.
File shipping claims with carriers and follow claims through resolution.
Answer customer inquiries by email and phone in a professional manner.
Identify valuable merchandise, recognize counterfeit items, and determine the appropriate sales channel.
Assist with material handling, product flow, and maintaining an organized work area.
Perform other duties as assigned.