Lead Retail Ecommerce
About The Position
Lead Retail Ecommerce team members oversee daily online-retail production operations for donated merchandise. They research items for online sales potential, create accurate listings, and ensure merchandise moves efficiently through each stage of production. The role includes training team members, monitoring productivity and quality, maintaining inventory accuracy and production records, managing inventory systems, filing and following up on carrier shipping claims, and providing customer service by email and phone. The position also involves identifying valuable and quality merchandise, recognizing counterfeit items, selecting appropriate sales channels, handling materials, and keeping the work area organized.
Requirements
- Previous supervisory experience required.
- Strong customer service, organizational, leadership, and computer skills required.
- Ability to identify quality merchandise, recognize counterfeit items, and make sound merchandising decisions.
Nice To Haves
- High school diploma or equivalent preferred.
- Experience in retail, e-commerce, jewelry, pawn, consignment, or a related environment preferred.
- Knowledge of inventory including musical instruments, jewelry, watches, video games, apparel, handbags, electronics, coins, and other valuable merchandise.
Responsibilities
- Lead daily production activities and assist with workflow planning.
- Train team members on production processes, quality standards, and safety procedures.
- Monitor productivity, quality, and daily production goals.
- Research donated merchandise for online sales potential.
- Compose accurate merchandise descriptions and photograph items for online listings.
- Maintain inventory accuracy and proper production records.
- Manage inventory management systems and ensure inventory records remain accurate.
- Coordinate the movement of merchandise through all stages of production.
- File shipping claims with carriers and follow claims through resolution.
- Answer customer inquiries by email and phone in a professional manner.
- Identify valuable merchandise, recognize counterfeit items, and determine the appropriate sales channel.
- Assist with material handling, product flow, and maintaining an organized work area.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Excellent benefits
- Opportunities for career growth
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
