Lead Restoration Technician/Mitigation Crew Lead

ServiceMaster of the Lakes Area•Alexandria, MN

2d•Onsite

About The Position

ServiceMaster Restore specializes in restoring residential and commercial properties after water, fire, and smoke damage. As a nationally recognized restoration brand, we combine industry-leading standards with responsive, local service. We are hiring a skilled Lead Restoration Technician / Mitigation Crew Lead to manage field operations, guide technicians, and ensure restoration projects are completed safely, efficiently, and in alignment with IICRC standards. This role is ideal for a hands-on leader who takes ownership of jobsite performance, crew development, and customer satisfaction.

Requirements

3+ years of experience in restoration, mitigation, disaster recovery, or construction
Prior crew lead, foreman, or supervisory experience
Strong understanding of water mitigation, drying principles, and fire damage cleanup
Valid driver’s license with acceptable driving record
Ability to perform physically demanding work and respond to emergency service calls

Nice To Haves

IICRC WRT and FSRT certifications required; ASD or advanced certifications preferred
Experience working on insurance-driven restoration projects
Familiarity with restoration job management and documentation software

Responsibilities

Lead water damage restoration, fire and smoke mitigation, and structural drying projects
Supervise technicians and subcontractors on residential and commercial job sites
Perform moisture inspections, moisture mapping, and job condition assessments
Set up and manage drying equipment (air movers, dehumidifiers, air scrubbers)
Oversee containment, demolition, debris removal, and cleaning operations
Enforce PPE usage, safety compliance, and contamination control protocols
Ensure work aligns with IICRC S500 and S700 standards
Maintain accurate job documentation including moisture readings, equipment logs, photos, and daily notes
Communicate clearly with customers, adjusters, and internal team members
Coach, mentor, and develop restoration technicians