Lead Research Enablement Analyst

Truveta•Seattle, WA

2d•Remote

About The Position

Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta’ s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values. Truveta was born in the Pacific Northwest, but we have employees who live across the country. Our team enjoys the flexibility of a hybrid model and working from anywhere. In person attendance is required at least once per year for an onsite meeting. For overall team productivity, we optimize meeting hours in the pacific time zone. We avoid scheduling recurring meetings that start after 3pm PT, however, ad hoc meetings occur between 8am-6pm Pacific time. Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you. This is the first dedicated hire for the RED team. This person will help build scalable onboarding, education, and adoption programs for customers, while also creating the dashboards, analyses, and reporting that help Truveta understand customer health, support effort, and risk. This is a highly cross-functional role that combines customer enablement, research consultation, analytics, and program development. The ideal candidate is equally comfortable advising customers, building scalable enablement programs, and using data to drive operational and customer success outcomes.

Requirements

4+ years of experience working with EHR, claims, or other real-world healthcare data and relational databases.
3+ years of experience in customer enablement, customer success, analytics, solutions consulting, research support, or a related customer-facing role.
Strong SQL skills and proficiency in Python and/or R.
Experience building dashboards, reporting frameworks, analytical tools, or customer health metrics.
Demonstrated ability to explain complex technical and analytical concepts to both technical and non-technical audiences.
Experience supporting healthcare research, analytics, or evidence-generation initiatives.
Strong cross-functional collaboration skills and comfort operating in ambiguous, fast-paced environments.
Proven ability to independently drive programs, influence stakeholders, and deliver scalable solutions.
Experience working with healthcare researchers, biostatisticians, epidemiologists, health systems, or life sciences organizations.
Comfortable creating and recording high quality training videos for our Learn page.

Nice To Haves

Experience mentoring analysts, leading analytical initiatives, or helping build analytics and enablement capabilities.
Experience developing customer onboarding, training, or enablement programs at scale.
Experience with Spark-based computing environments.
Peer-reviewed publications, abstracts, or other demonstrated research experience using EHR or claims data.
Startup or high-growth company experience.

Responsibilities

Own onboarding programs and early enablement content for new customers.
Maintain deep knowledge of new platform capabilities, data releases, and product enhancements, and communicate those updates to customers through scalable enablement programs.
Build and deliver training content, webinars, workshops, and educational resources focused on EHR data, real-world evidence, and the Truveta Platform.
Work directly with customers, including strategic accounts, to help users maximize value from the platform.
Advise customers on EHR-based study design, cohort definition, data interpretation, and analytical best practices.
Develop and maintain adoption reporting, customer usage analyses, and support trend reporting that help improve enablement programs and identify opportunities for proactive customer engagement.
Partner with Product, Engineering, Support, Success, and Analytics teams to improve customer experience, operational efficiency, and organizational visibility.