AI Enablement Analyst

Cravath, Swaine & Moore LLP•New York, NY

3d•$120,000 - $140,000•Hybrid

About The Position

The AI Enablement Analyst will help provide analysis and own AI applications being deployed within the Firm. This role will assist the firm to maximize value from significant AI investments by coordinating day-to-day platform management, tracking product roadmaps and changes, supporting end-user adoption, and helping align new capabilities with business needs, governance, and technology standards. If you are a client-focused professional who is passionate about innovation and driving organizational success, we encourage you to apply.

Requirements

A Bachelor’s degree or equivalent work experience
Minimum 2 years’ experience in a professional services environment
A general understanding of IT systems, networking and computer software
Proficiency in Microsoft Office and similar productivity tools
Strong communication, problem solving, time management, and teamwork skills
Ability to manage priorities and adjust projects based on customer or management feedback
Creativity, enthusiasm, strong analytical skills and eagerness to take on responsibility and learn new skills
Ability to excel in a fast-paced, dynamic, 24x7 technology department
Ability to work additional hours, as needed

Nice To Haves

Experience in Legal, Financial or Technology Consulting industries preferred
Knowledge of Legal industry-specific software applications preferred, such as: document management, knowledge management, document review, contract analysis, enterprise search, time tracking, etc.)

Responsibilities

Owns the Firm’s core AI legal applications, with secondary responsibility for other enterprise AI tools
Serves as the primary point of contact for attorney inquiries about core AI legal applications — triaging questions, troubleshooting usage issues, and escalating to the vendor or internal teams as needed
Stays current on product releases, feature launches, and licensing changes, and translate what's new into clear guidance for attorneys and firm leadership
Partners with IT, KM, Innovation, Security, Risk, and business stakeholders on adoption and use-case development
Coordinates testing and rollout of new features, integrations, and workflows
Tracks usage, adoption, feedback, and business value, and identify opportunities to improve return on investment
Maintains governance, documentation, policies, training materials, and support processes
Serves as a point of coordination with vendors, including issue management, meetings, and follow-up on open items
Supports evaluation of integrations with document systems, knowledge tools, Microsoft 365, and other firm platforms
Assists with communications, demos, and user enablement to drive responsible adoption
Identifies emerging AI tools and capabilities relevant to legal practice and firm operations
Performs other duties as assigned