Lead Reporting Analyst - Member Retention and Satisfaction

Highmark Health • Pittsburgh, PA

27d • Hybrid

About The Position

The Reporting Analyst is responsible to collect, validate, analyze and organize data into meaningful reports to support strategic business objectives, particularly in the areas of member retention and satisfaction. This role involves manipulating and extracting data to meet customer needs; working with multiple data sets and sources and combining data to generate reports through mainframe and/or PC applications by utilizing established applications/programs or developing new applications/programs; develop work plans to meet deadlines, accurately estimating completion dates and communicating report status to customers and management; and resolve business problems related to automated systems and provide data analysis and recommend solutions. This is a hybrid based role in Pittsburgh, PA, Camp Hill, PA or Buffalo, NY.

Requirements

• Minimum high school diploma or GED is required for all levels
• 7 - 10 years of related progress experience in the area of specialization including experience in leading projects of varying size and complexity.
• Experience with end-user reporting tools

Nice To Haves

• Experience with end-user reporting tools
• Bachelor’s degree in Math, Computer Science, Quantitative Business Analysis or related field
• Experience with SAS, Excel, Tableau, Power BI and databases
• Healthcare experience is a plus: Analyzing enrollment and disenrollment data, CMS data sets, layering with call center and marketing data to measure campaign effectiveness and engagement strategies.
• Experience segmenting member populations by demographics, geography, or other traits.
• Experience in a role focused on improving member experience or retention is a plus as well.

Responsibilities

• Generate reports through mainframe and/or PC applications utilizing established applications/programs or developing new applications/programs.
• Develop custom files/reports in mainframe and PC formats and/or applications.
• Develop work plans to meet deadlines, accurately estimate completion dates and communicate status.
• Resolve technical problems related to automated systems, perform analysis, develop and implement test plans and implement solutions.
• Other duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED