Lead Registration- Outpatient

Saint Joseph Medical Center - Joliet•Joliet, IL

2d•Onsite

About The Position

The Lead associate is responsible for ensuring a smooth patient flow, quality registration, maximum Point of Service patient collections, and outstanding customer service in his/her area of responsibility. The Lead associate coordinates break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break, and assists Supervisor in managing fluctuations in volume by requesting reinforcements if volumes are high and flexing staff if volume is low to meet productivity expectations. The Lead associate is knowledgeable regarding all duties within the Department he/she leads and serves as a resource for other employees on policies/procedures. Under the Supervisor's direction, he/she takes the lead in assuring compliance and completion of all daily duties within the department. The Lead associate sets the example in exemplary customer service and overall conduct he/she relates well to patients, visitors, physicians, other departments, management, employees in own department, etc.

Requirements

High School Diploma or equivalent required.
Extensive knowledge of Patient Access required.
Exceptional interpersonal organizational skills.
Demonstrated leadership and management abilities.
Extremely high degree of attention to detail.
Good written and verbal communication skills.
Ability to prioritize.
Good analytical problem solving skills.
Proficiency in Microsoft Word and Excel.
Ability to effectively manage multiple demands and function well under pressure.

Nice To Haves

Certified Healthcare Access Associate (CHAA) preferred.

Responsibilities

Ensuring a smooth patient flow, quality registration, maximum Point of Service patient collections, and outstanding customer service.
Coordinating break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break.
Assisting Supervisor in managing fluctuations in volume by requesting reinforcements if volumes are high and flexing staff if volume is low to meet productivity expectations.
Serving as a resource for other employees on policies/procedures.
Taking the lead in assuring compliance and completion of all daily duties within the department.
Setting the example in exemplary customer service and overall conduct.