Lead Patient Registration Representative
About The Position
Good Samaritan is a 537-bed (including 100 nursing home beds) teaching hospital and a member of Catholic Health. With almost 900 physicians on staff, and a level II Trauma Center, we care for well over 100,000 patients annually across the south shore of Long Island. Our reputation for excellence is built on great choices and empowered leadership, and fosters a team that is focused on evidence based practice, continual learning and exceptional quality of care. The Lead, Patient Access provides day-to-day support and direction to patient access staff, helping ensure timely and accurate registration, scheduling, insurance verification, and financial clearance functions. Acting as a liaison between staff and leadership, the Lead fosters teamwork, reinforces policies and procedures, and assists in resolving operational challenges. The Lead plays a key role in supporting a positive patient experience, efficient workflows, and adherence to revenue cycle best practices.
Requirements
- High School diploma or equivalent required
- Minimum 2–4 years in patient access, registration, or healthcare experience.
- Strong organizational, interpersonal, and communication skills.
- Proven ability to work independently and as part of a team.
- Customer service focus with ability to handle stressful situations professionally.
- Strong attention to detail and accuracy in data entry and documentation.
- Working knowledge of insurance plans, preauthorization processes, and billing terminology.
Responsibilities
- Serve as the primary point of contact for frontline staff questions, procedural guidance, and real-time issue resolution.
- Assist in onboarding and peer training for new team members.
- Help coordinate shift activities and task prioritization to support throughput and service levels.
- Provide informal coaching and support to encourage adherence to best practices and performance standards.
- Ensure patient registration are accurate and timely, supporting quality and compliance.
- Respond to patient concerns or questions regarding insurance, registration, or financial estimates.
- Communicate updates from leadership to frontline staff, including policy or system changes.
- Participate in department meetings and share feedback or trends from the team.
- Collaborate with clinical teams, billing, and other departments to support efficient patient flow and problem resolution.
Benefits
- generous benefits packages
- generous tuition assistance
- a defined benefit pension plan
- a culture that supports professional and educational growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
