Admissions - Night Lead Registrar - FT

Vitruvian Health•Hamilton, OH

124d

About The Position

The Lead Registrar receives and interviews patients to collect and verify demographic, clinical, and financial information. The role obtains relevant documents, including physician orders and current insurance cards; verifies insurance eligibility and obtains service authorizations when applicable; and collects required payments or makes financial arrangements. The Lead Registrar also performs order entry, prepares and distributes reports and patient identification materials, and provides patient education in accordance with applicable regulations, payer requirements, and Hamilton Medical Center policies and procedures. The role helps resolve errors and missing information through reports and worklists and routinely performs bed control functions, including bed assignments, discharges, transfers, and patient-status changes. The Lead Registrar is proficient in responsibilities across at least three Patient Access subdepartments, serves as a superuser for relevant processes and applications, and leads, trains, and supervises staff. The role answers system- and process-related questions from staff, patients, and HMC management; supports new-hire orientation, cross-training, change management, and performance-improvement training; and performs other assigned duties courteously and professionally.

Requirements

Completion of a high school diploma.
Basic typing and calculator skills.
Experience with Microsoft Office applications, including Outlook, Word, and Excel.
Proficiency in responsibilities for at least three Patient Access subdepartments.
Ability to lead, train, and supervise staff.

Nice To Haves

College-level coursework.
Certified Healthcare Access Associate (CHAA) certification.
Prior experience in the same or a similar position in a hospital or physician practice.
A background in a medical-related field.
Basic medical terminology and knowledge of CPT4 and ICD9 coding.

Responsibilities

Receive and interview patients to collect and verify demographic, clinical, and financial data.
Obtain relevant documents, including physician orders and current insurance cards; verify insurance eligibility and obtain authorizations when applicable.
Collect required payments or make appropriate financial arrangements.
Perform order entry for tests as appropriate to the assigned work area.
Prepare and distribute reports, documents, and patient identification materials, and provide patient education in accordance with regulations, payer requirements, and HMC policies.
Work reports and worklists to correct errors and identify and resolve missing information.
Perform bed control functions, including bed assignments, discharges, transfers, and patient-status transitions, cancellations, resumptions, and revisions.
Serve as a superuser for relevant departmental processes and system applications.
Lead, train, and supervise staff, and answer system- and process-related questions from staff, patients, and HMC management.
Assist department leadership with new-hire training and orientation, internal cross-training, change management, and performance-improvement training.
Perform additional duties as assigned in a courteous and professional manner.