Lead Recreation Assistant (ITT)

Commander, Navy Installations Command • Key West, FL

16h

About The Position

The Lead Recreation Assistant supports the Morale, Welfare, and Recreation (MWR) program and is located at the Tickets and Travel office on Sigsbee. The role provides customer service and support for Community Recreation programs and activities, which may include special events, recreation information and resources, command and community events, visiting ships or fleet support, trips, tours, outings, party and picnic rental equipment, and resale tickets.

The position supports program operations through ticket and retail sales, rentals, registrations, inventory management, reporting, event coordination, outreach, and administrative work. The incumbent may assist with workshops, clinics, leisure-skill activities, day and weekend trips, staff recruitment and scheduling, and partnerships with on- and off-base organizations. The role requires a combination of six months of general experience and six months of specialized experience related to customer service and/or recreation activity functions, unless the applicant qualifies through the stated education alternative.

Requirements

• Meet Federal employment suitability requirements and successfully complete a background investigation, including fingerprint identification and background inquiry forms.
• Successfully pass the E-Verify employment verification check and resolve any discrepancies as a condition of employment.
• Complete the Personal Identity Verification process using two forms of identification from Form I-9.
• A valid state driver's license is required to operate motor vehicles.
• Use direct deposit/electronic funds transfer for salary payments.
• Males born after December 31, 1959, must meet Selective Service registration requirements.
• Have a REAL ID or passport to access government facilities, as required by the announcement effective May 7, 2025.
• Pass pre-employment examinations if required.
• Be C.A.R.E. trained, hold Emergency First Responder or CPR/First Aid certification, and hold current Food Handler certification, or be able to obtain these trainings and certifications within 90 days of placement.
• Possess a combination of six months of general experience and six months of specialized experience related to customer service and/or recreation activity-based functions.
• Be able to organize, plan, and administer special events and entertainment activities.
• Be able to work independently, make sound decisions, and communicate effectively orally and in writing.
• Have knowledge of the goals, principles, techniques, and procedures used in organizing, planning, and conducting leisure-time activities.
• Have knowledge of the Navy MWR mission and the scope of Community Recreation activities and their suitability for different individuals, groups, ages, and interests.
• Have knowledge of the functions, procedures, and operations of recreation activities.
• Have strong customer service skills.
• Be able to maintain records, compile and organize data for reports, and research recreation topics for dissemination to customers.
• Be able to follow oral and written instructions.
• Have knowledge of computers, office procedures, and print production.
• Provide a resume documenting experience and KSAs; non-government positions must include complete address and employment dates, and government positions must include pay plan, series, grade, agency address, and employment dates.
• Clearly identify the duties, responsibilities, and hours per week for each position listed on the resume; the resume must support and validate occupational questionnaire responses.

Responsibilities

• Provide customer service, information, and support for Community Recreation programs and activities.
• Verify patron eligibility for use of recreation facilities, resources, and equipment.
• Provide information about activities and program offerings; open and close facilities; order and restock supplies; and prepare snack bar menu items or prepackaged retail items.
• Collect fees for tickets, retail and rental items, classes, trips, and other Community Recreation programs using point-of-sale and computer programs.
• Ensure the accuracy of daily sales transactions and complete a Daily Activity Report at the end of each shift.
• Assist with customer internet registrations, initial log-ins, and event registrations.
• Check recreation equipment and resources in and out, collect applicable rental fees, inventory items, and inspect returned items.
• Ensure rental and checkout forms are complete and reservation and checkout procedures are followed; notify a supervisor or program lead of damage or loss.
• Conduct inventory, maintain inventory controls, and ensure equipment and resources are properly accounted for and maintained.
• Assist with administering workshops, clinics, events, and leisure-skill activities, including activities such as camping, cycling, sailing, backpacking, canoeing, skiing, hiking, and water sports.
• Provide recreation experiences through day and weekend trips.
• Assist with day-to-day administration of assigned programs, including after-action reports, patronage data collection, and program data entry.
• Perform inventories of equipment, retail goods, supplies, and other items with cash value.
• Perform administrative duties using software to track inventories, patron usage and comments, and program standards metrics.
• Assist with recruitment, training, and scheduling of Community Recreation staff.
• Support the command's adherence to Equal Employment Opportunity principles and policies.
• Assist in planning, coordinating, publicizing, marketing, and executing MWR programs and special events.
• Schedule entertainment and promotions and update electronic and multimedia support tools as needed.
• Promote MWR facilities and events through on-base outreach and promote online MWR Library Program recreational e-reading resources.
• Develop working partnerships with on- and off-base organizations to support MWR programs, conduct community outreach, and develop contacts.
• Assist in creating professional proposals, executing agreements, and conducting follow-up.
• Research and provide information and referrals about recreational opportunities for individuals and families on and off base.
• Follow NAVMED P-5010 sanitation requirements.
• Initiate and follow up on maintenance trouble calls to resolve equipment or facility issues.
• Support setup and breakdown for Community Recreation events.
• Perform other duties related to the position as assigned.

Benefits

• Comprehensive benefits package, including medical, dental, life insurance, spouse and dependent life insurance, long-term disability, retirement, and a 401(k) savings plan.
• Annual and sick leave.
• Tuition reimbursement.
• Stability of Federal Civilian Service.
• Quality of Work Life Balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree