Lead, Records & Information Management

Rocky View County•Rocky View County, AB

1d•CA$85,041•Hybrid

About The Position

Rocky View County is seeking a Lead, Records & Information Management to advance its records and information management program. This role serves as the primary subject matter expert, leads core program deliverables, and provides functional direction to the IM Coordinator. The Lead will partner with IT on enabling technologies and platform support, and work with departments, external partners, and the Information Management Steering Committee to develop, implement, and improve records and information management practices, standards, and tools. This is a working-lead role with direct responsibility for program delivery, providing functional leadership without formal supervisory authority.

Requirements

Completion of a post-secondary education program in records or information management, Information Science, Library and Information Studies, or a related field.
A minimum of 5 years of progressively responsible experience in records and information management, including program, project, or governance delivery, preferably in a municipal or broader public-sector environment.
An equivalent combination of education and experience may be considered.
Strong knowledge of records and information management principles and practices, including information lifecycle management, classification, retention scheduling, disposition, and governance.
Experience developing and applying information management frameworks, standards, controls, training, and best practices in an organizational environment.
Experience identifying business requirements and applying information management practices to records management systems, content management platforms, document repositories, and collaboration environments.
Knowledge of Alberta’s Access to Information Act, Protection of Privacy Act, Municipal Government Act, and related records, privacy, and governance obligations relevant to municipal operations.
Proficiency with Microsoft Office, Microsoft 365, SharePoint Online, and enterprise content management systems.
Experience creating and delivering training, facilitating cross-functional meetings, and supporting change adoption across diverse stakeholder groups.
Strong interpersonal, communication, and relationship-building skills, with the ability to influence, advise, and work effectively with employees at all levels of the organization.
Strong written and verbal communication skills, including the ability to prepare reports, procedures, guidance materials, and briefing documents.
Strong planning, coordination, and prioritization skills, with the ability to manage competing deadlines in a dynamic environment.
Strong analytical, problem-solving, and decision-making skills.
Demonstrated accuracy, sound judgment, and attention to detail.
A satisfactory criminal record check, acceptable to the County, is required.

Nice To Haves

Membership in, or eligibility for membership in, a relevant professional association such as ARMA, AIIM, ASIS&T, IRMS, or ICRM is an asset.
Familiarity with Microsoft Purview is an asset.
Experience coordinating projects, workplans, and cross-functional deliverables is an asset.

Responsibilities

Lead the day-to-day delivery of the information management program, including planning, coordination, tracking, and reporting on program priorities, deliverables, and milestones.
Monitor program risks, issues, dependencies, and resource needs, and escalate matters to the Manager, Information Technology as required.
Provide day-to-day functional direction to the IM Coordinator, including task assignment, work prioritization, and review of outputs within the scope delegated by the Manager.
Coordinate internal stakeholders and external service providers to support implementation of information management initiatives and sustain program momentum.
Prepare status reports, metrics, briefing materials, and program documentation to support decision-making, oversight, and continuous improvement.
Plan, facilitate, and document meetings related to program delivery, governance, and stakeholder engagement.
Develop, implement, maintain, and continuously improve the County’s records and information management practices, standards, procedures, repositories, and retention schedules across the full information lifecycle.
Coordinate and oversee physical records management processes, including storage, inventory control, file retrieval, retention, transfer, and secure disposition, and ensure practices align with approved standards, legislative requirements, and operational needs.
Ensure records and information are managed in accordance with approved governance standards, legislative requirements, bylaws, policies, procedures, and professional best practices.
Protect the integrity, authenticity, confidentiality, and appropriate use of records and information, and support consistent access management in accordance with business and legal requirements.
Define information management requirements, governance standards, and content management controls for platforms and tools, including SharePoint Online and related Microsoft 365 services, and work with IT to ensure technical configuration and support align with approved standards.
Identify business and program requirements for information management tools and participate in the evaluation, selection, and improvement of supporting systems and solutions.
Work with departments to assess business information needs and develop practical solutions to support compliance, service delivery, legal holds, audits, and access and privacy obligations.
Serve as the primary business-facing contact for records and information management guidance, support requests, and program-related inquiries.
Lead the Information Management Steering Committee by planning meetings, setting agendas, facilitating discussion, tracking actions, and supporting alignment with organizational priorities.
Sustain and grow the IM Data Champions network to support program adoption, content clean-up, migration activities, and consistent application of information management standards.
Design, deliver, and maintain training, guidance materials, and awareness initiatives for the IM team, departmental representatives, managers, supervisors, and new hires in collaboration with People & Culture.
Foster strong cross-departmental relationships to strengthen awareness, accountability, and consistent application of information management practices across the organization.
Develop and maintain effective working relationships with external partners, vendors, and service providers that support the information management program.
Stay current with emerging trends, practices, standards, and technologies in records and information management, and apply relevant developments to strengthen the program.
Provide subject matter expertise and input into the development and refinement of information management policies, procedures, standards, and governance practices.
Support the development of reports, presentations, proposals, and recommendations for senior leadership on program status, priorities, risks, and opportunities.
Mentor and support the IM Coordinator to strengthen records and information management capability across the team.
Perform other duties and special projects as assigned.