Lead Receptionist

CenterWell • Plant City, FL

2d • $39,000 - $49,400 • Onsite

About The Position

The Lead Receptionist is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Lead Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. This position assumes ownership and leads advanced and highly specialized administrative, operational, and customer support duties that require independent initiative and judgment.
The Lead Receptionist operates a switchboard or multi-line phone and maintains call logs. You will take and distribute accurate messages, greet visitors and determine the nature of their visit. You will issue visitor passes and maintain visitor logs, alert appropriate party of visitor arrival or direct visitors to appropriate office, department or employee. You will respond to routine inquiries from internal or external sources such as location, hours of operation, phone numbers, and email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.
Team Lead: Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance as necessary. This role may also involve traveling to support multiple centers.

Requirements

• At least one year of experience in leading a team/department.
• Excellent customer service and multiphone line skills.
• Team player.
• Ability to multitask.
• Detailed and organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).
• Other administrative duties as assigned.

Nice To Haves

• Experience in a Healthcare setting.
• Customer service background in retail, hospitality, legal, insurance or call centers.
• Value-based care model experience.
• Knowledge of Medical Terminology.
• Experience with EMR Systems (Electronic Medical Records).
• Bilingual in English and Spanish.

Responsibilities

• Operates a switchboard or multi-line phone and maintains call logs.
• Takes and distributes accurate messages.
• Greets visitors and determines the nature of their visit.
• Issues visitor passes and maintains visitor logs.
• Alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee.
• Responds to routine inquiries from internal or external sources such as location, hours of operation, phone numbers, and email address.
• Performs miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.
• Acts as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance as necessary.
• May involve traveling to support multiple centers.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed