Lead Ramp - Airport Agent

Envoy Air Inc.•Milwaukee, WI

1d•Onsite

About The Position

The Lead Ramp - Airport Agent coordinates the overall operation within an assigned functional area and is responsible to management for operational coverage, scheduling, and manpower utilization. The role helps maintain a safe, dependable, and consistent operation, conducts Agent observations, and schedules and administers local training, including new-hire training. It also includes maintaining supplies and inventory-control logs, preparing customer correspondence, investigating discrepancies, compiling statistical data for reports, and completing administrative duties. As needed, the Lead Ramp - Airport Agent performs Station Agent work in the ramp service operation. Duties include loading and unloading baggage and cargo, transporting items between terminals, aircraft, and the bag room, marshaling aircraft, cleaning and servicing cabin interiors, and de-icing aircraft where applicable. The position requires organizing work groups and handling multiple priorities in a fast-paced environment.

Requirements

At least 18 years of age.
High school diploma, GED, or international equivalent.
Valid, unexpired, and unsuspended REAL ID-compliant state driver’s license, or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit consideration.
Ability to work rotating shifts, including nights, holidays, weekends, and days off, and report to work regularly and on time.
Flexibility to work additional hours beyond the regular shift on short notice when operationally necessary.
Ability to perform all duties in various weather conditions and time constraints.
Ability to carry, bend, lift, and turn with bags and other items weighing up to 75 lbs.
Demonstrated verbal and written communication skills.
Ability to read, write, fluently speak, and understand English.
Legal right to work in the United States.
Organization and interpersonal skills.
Above-average leadership, initiative, and judgment.

Nice To Haves

At least one year of customer service experience.
Previous experience in a team-lead capacity.
Administrative background.
Above-average attendance.
At some locations, previous airline experience, including working knowledge of an airline ticketing system and/or ramp operations.

Responsibilities

Coordinate the overall operation within an assigned functional area and report to management.
Ensure adequate operational coverage and manage scheduling and manpower utilization.
Maintain a safe, dependable, and consistent operation.
Conduct Agent observations.
Schedule and administer local training, including new-hire training.
Maintain supplies and inventory-control logs.
Prepare customer correspondence, investigate discrepancies, and compile statistical data for reports.
Complete administrative duties.
Perform Station Agent work within the ramp service operation as required.
Load and unload baggage and cargo on and off aircraft.
Transport items between terminals, aircraft, and the bag room using belt-loaders, tugs, carts, and other equipment.
Marshal aircraft while working closely with teammates to ensure a safe path.
Clean and service cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and lavatory.
De-ice aircraft using equipment to apply chemicals or compounds, if applicable.
Organize work groups and handle multiple priorities in a fast-paced environment.