Lead Quality Engineer

Humana•Work at Home - Kentucky, KY

3d•$117,600 - $161,700•Remote

About The Position

The Lead Quality Engineer leads the quality assurance and testing strategy for Medicaid Clinical platforms and integrations, ensuring solutions meet business requirements and operate reliably across pre-production and production environments. The role leads a team of testers and establishes scalable testing processes, standards, and automation capabilities across functional, regression, integration, configuration, and production validation testing. The position exercises independent judgment on complex issues, escalates barriers and risks as appropriate, and communicates testing progress and quality considerations to management and executive stakeholders. It collaborates with Product, Business Systems Analysis, developers, vendors, and clinical stakeholders to assess testing needs, investigate quality issues, and communicate release readiness. This is a remote role with occasional travel to Humana offices for training or meetings. Periodic night or early-morning work is required to support production releases and testing, typically monthly. Work-from-home employees must maintain an internet connection with at least 25 Mbps download and 10 Mbps upload speeds and work in a dedicated space that protects member PHI/HIPAA information.

Requirements

5+ years of experience in software quality assurance, quality engineering, application testing, or a related technology field.
2–3 years of experience creating, reviewing, executing, and validating test cases and test scenarios.
Hands-on experience developing and maintaining automated test suites.
Experience with defect identification, documentation, triage, retesting, and resolution.
Experience working in an Agile delivery environment.
Experience leading functional, regression, integration, and configuration testing.
Ability to manage competing priorities, establish scalable processes, and exercise independent judgment with minimal supervision.

Nice To Haves

Experience directly leading a testing or quality engineering team, including coaching, work allocation, capacity planning, and team development.
Experience supporting Medicaid programs or Medicaid clinical operations.
Experience with utilization management, care management, or other healthcare clinical workflows.
Experience testing vendor SaaS platforms, configurations, releases, and integrations.
Experience with Azure DevOps, Jira, or similar test management and defect-tracking tools.
Experience developing or expanding automated regression testing.
Experience partnering with external vendors and internal technology teams to coordinate testing and production releases.

Responsibilities

Lead a team of testers by establishing priorities, responsibilities, and accountability for testing deliverables.
Coach and develop team members, promoting collaboration, cross-training, knowledge sharing, and consistent testing practices.
Support hiring, onboarding, and training of testing team members.
Manage team capacity and testing assignments based on business priorities, release schedules, complexity, and risk.
Coordinate testing coverage for scheduled production releases, including applicable night or early-morning testing.
Define and maintain the testing strategy for the Medicaid Clinical platform.
Lead functional, regression, integration, configuration, end-to-end, and production validation testing.
Establish standards for test cases, test scenarios, test data, execution, and supporting evidence.
Review business and functional requirements to identify testing needs, risks, and gaps.
Develop and maintain automated test suites and expand automation opportunities to improve testing efficiency, scalability, and coverage.
Evaluate test results, defects, and risks to provide release-readiness recommendations.
Lead defect triage and establish standards for documenting, prioritizing, retesting, and resolving defects.
Partner with Product, Business Systems Analysis, developers, vendors, and clinical stakeholders to investigate and resolve quality issues.
Serve as a liaison for new testing requests, assessing scope, priorities, dependencies, and resource needs.
Communicate testing progress, quality risks, unresolved defects, and release readiness to stakeholders and leadership.
Monitor test coverage, execution progress, defect trends, and automation effectiveness.
Analyze recurring defects and testing gaps to identify opportunities for process and quality improvements.
Develop repeatable testing processes that improve consistency, efficiency, and scalability.
Recommend improvements to workflows, configurations, requirements, and testing procedures based on testing findings.