Lead Quality Assurance Officer

Holiday Inn Club Vacations • Myrtle Beach, SC

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About The Position

Holiday Inn Club Vacations operates a Quality Assurance department within Sales Operations. The employees in this department, the Quality Assurance Officers (QAOs), provide specialized administrative support to the Sales departments. The primary function of the Quality Assurance Officer is to reduce the number of completed sales that result in rescission or default. In order to accomplish this broad objective, QAOs are required to undertake a variety of special assignments and tasks and to use their discretion to resolve purchasers’ issues, concerns, and questions.

Requirements

• Must be process oriented with attention to detail
• Self-directed and independent with projects but works as a team player
• Excellent customer service skills
• Strong oral and written communication skills
• Strong work ethic and a high energy level
• Strong administrative, organization, and planning skills

Responsibilities

• Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HCV owners.
• Confirms sales and verifies contracts for HICV sales.
• Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAOs with mail out process in order to recover lost business.
• Assist the manager on site with: Training and coaching, Generating QAO schedule, Updating Contract hold reports, Conduct 60 day ride evaluations, Assist team with correspondence from owners requests, Assist team in attempting to save a sale when presenting with a cancelation, Provide timely requests for collateral materials inventory.

Benefits

• Growth Opportunities
• 401K
• Comprehensive Benefits – Health, Dental and Vision Plans.
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Discounts through IHG including additional discounted employee benefits through our company Perks website
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed