Lead Quality Analyst

Eaton Corporation•Galesburg, MI

1d•$69,000 - $101,000•Onsite

About The Position

Eaton’s IS VEH VGNA division is hiring a Lead Quality Analyst for its Galesburg, Michigan facility. The role manages warranty-claim adjudication according to warranty guidelines, approval strategies, and coding requirements, and provides related reporting, including claim-payment reporting. The analyst works with assigned customers and stakeholders to improve the accuracy, backlog, and adjudication of claims; supports dealer labor-rate updates, payment issues, and account maintenance; and communicates with customers to provide timely and accurate responses. The position also provides expert guidance on warranty requirements and product failures, and meets claim-coding and payment-quality standards. The role administers warranty financial transactions between Eaton and customers, develops and deploys warranty literature and tools, applies company policies and procedures to claims and guidelines, and improves departmental processes using Eaton Business Systems methodologies. It includes tracking performance metrics, analyzing product failures, identifying trends, recommending and deploying resolutions, and contributing to safety, quality, productivity, and organizational goals. Day travel may be required, approximately 10%. The position is full-time and based at the facility; candidates must reside within 50 miles of Galesburg, with an exception for active-duty military. No relocation assistance or employment immigration sponsorship is available. The expected annual salary range is $69,000–$101,000. Eaton describes this as a general guideline, with actual compensation dependent on candidate skills, experience, qualifications, market, and business considerations. Benefits include health and welfare benefits, retirement benefits, and programs providing paid and unpaid time away from work; eligibility and options may vary. Eaton announced its intent to combine its Mobility Group with a new company, with completion expected by the end of the first half of 2027. Compensation and benefits initially offered are based on Eaton’s programs and practices; if the employee remains with the Mobility Group when the transaction closes, the new company will provide further information at that time.

Requirements

Associate degree in Business, Engineering, or a related field from an accredited institution.
At least 18 months of experience administering claims with technical responses to customers in the automotive or commercial vehicle industry, including claim coding to engineering guidelines, financial transactions resulting from claim adjudication, and claim-activity reporting.
Excellent verbal, written, interpersonal, and presentation skills.
Ability to negotiate with all levels of management, internally and externally.
Demonstrated business acumen, time management, problem-solving, process-improvement, failure-analysis, and troubleshooting skills.
Ability to work independently with self-motivation and goal orientation, as well as within a team.
Ability to learn truck component parts, their functions, and their effects on other truck components.
Willingness to travel by day as needed, approximately 10%.
Must reside within 50 miles of Galesburg, Michigan, unless active-duty military.
Eaton does not provide employment immigration sponsorship or support for this position.

Nice To Haves

At least 36 months of experience in warranty administration, engineering, sales, service, warranty, supplier quality, or a relevant technical field.
Proficiency in Word, Excel, PowerPoint, Outlook, warranty adjudication systems, and Power BI.
Knowledge of heavy- or medium-duty truck or automotive drivetrain systems and/or components.
Understanding of repair strategies and their processing in a warranty system.

Responsibilities

Manage and process warranty claims according to warranty guidelines, claim approval strategies, and claim-coding guidelines; provide required reporting, including claim-payment reporting.
Work with assigned customers and stakeholders to improve warranty-process accuracy, backlog, and claim adjudication.
Support dealer labor-rate updates, dealer claim-payment issues, dealer account updates and creation, and customer communications to ensure accurate and timely responses.
Communicate warranty guidelines and product-failure information to support warranty claim submissions and responses.
Meet claim-coding and claim-payment quality guidelines.
Administer warranty transactions between Eaton and customers, including credits, parts, and checks, and deploy and report on those transactions.
Develop, translate, and deploy warranty literature, guidelines, and tools.
Apply Eaton policies and procedures when administering claims or creating guidelines, processing claims consistently and with high quality.
Improve departmental processes using Eaton Business Systems methodologies.
Complete daily tasks and record and monitor performance metrics.
Analyze product defects and communicate findings to customers.
Use customer knowledge and internal policies and processes to support department and organizational goals.
Identify trends and needed resolutions, recommend solutions, and deploy them.
Meet performance metrics for safety, quality, and productivity.
Negotiate with internal and external stakeholders and provide customer and stakeholder communications.
Travel by day as needed, approximately 10%.