Lead QA Engineer

Supportworks•Omaha, NE

6d•Hybrid

About The Position

At Supportworks, we're transforming how contractors and homeowners connect and we're looking for a Lead QA Engineer to help us rebuild our QA function and shape how quality works at SolutionView. To help rebuild our in-house QA processes, we're hiring two QA engineers: a Lead QA Engineer (this role) and another QA Engineer who will work alongside you. You'll have the opportunity to define how QA works at SolutionView — process, tooling, standards, and culture, with real backing and the autonomy to do it well. If you've ever wanted to lead and shape a QA function rather than inherit one, this is the role for you! This role is hybrid and based in Papillion, NE. Initially, the role will require a heavier in-office presence for training and relationship-building. After ramp-up, the schedule is 3 days in office and 2 days work-from-home.

Requirements

5+ years of QA experience across mobile and web applications
You've built or substantially rebuilt a QA function before — process, tooling, hiring, the whole thing
Strong mobile testing background, especially; iOS / iPadOS and Android (iPad is our most common deployment)
Field-deployment realities: offline behavior, sync, device variability, intermittent connectivity
Web cross-browser testing experience
Comfort working in systems with configurable logic, conditional workflows, and data-driven behavior
Strong communication skills across technical and non-technical teams
Coaching and mentorship instincts as you'll be partnering with a QA Engineer who will work alongside you

Nice To Haves

Test automation framework experience (Appium, XCUITest, Espresso, Playwright, Cypress, etc.)
Experience with Sofy.ai or similar low-code automation platforms
Debugging with logs and basic data inspection (SQL, JSON, etc.)
Experience testing apps used by reps in the field (offline states, sync issues, device variability)
Experience hiring or scoping QA roles
Business analysis chops — gathering requirements, defining acceptance criteria, or writing user stories with PMs and stakeholders
Experience mapping customer workflows or business processes (BPMN, flowcharts, journey maps)
Comfort facilitating requirement-gathering sessions with non-technical stakeholders

Responsibilities

Define and document QA process, standards, and workflows from the ground up
Establish tooling and infrastructure for manual and automated testing
Set the bar for what “release-ready” means at SolutionView
Mentor and partner with our other QA Engineer hire
Lead release quality across our tablet field app, web admin, customer portal, and integrations
Build a device coverage strategy (real devices, emulators, services like BrowserStack or Sauce Labs)
Own offline-first testing — sync conflicts, intermittent connectivity, and the messy realities of field use
Validate UI/UX behavior, responsiveness, and system interactions across iOS/iPadOS, Android, and modern browsers
Design and execute manual test plans, regression suites, and scenario-based tests grounded in real customer workflows
Expand and harden automated coverage (we currently use Sofy.ai)
Drive shift-left: ensure features are testable before development begins
Reproduce complex or inconsistent customer issues
Document clearly: steps to reproduce, expected vs. actual behavior, supporting evidence (logs, screenshots, recordings)
Partner with developers, PMs, and Support to validate fixes and ship with confidence
Provide a QA perspective in our support channels
Spot patterns across bugs and recommend systemic fixes — not just one-off solutions
Raise the floor for the whole team through better tools, better process, and shared standards