QA Lead

Rugiet Health • Austin, TX

1d • Onsite

About The Position

Rugiet is a fast-growing, Austin-based direct-to-consumer telemedicine company reinventing men’s health. We combine clinical rigor, luxury service, and a modern digital experience to deliver personalized, compounded treatments at scale. We’re building the future of healthcare and we move fast. Quality at Rugiet isn’t a checkpoint at the end of a sprint. We ship medications that people actually take, on a cadence that needs to feel effortless from the first landing page to the moment a refill shows up at someone’s door. Every confusing copy line, mistimed email, awkward checkout step, or off-by-one detail in a clinical workflow is a quality issue — whether or not it ever shows up as a bug ticket. We’re hiring a QA Lead to own that bar. This person isn’t a gatekeeper, isn’t a clicking machine, and isn’t someone who writes a test plan and hands it off. They’re a hands-on builder who pairs deep automation chops with old-school product obsession — the kind of person who wakes up every morning and asks, “Is every corner of our experience as good as it could be?” — and then goes and finds out. On the technical side, you'll write tests every week, own our automation framework and CI/CD quality gates end-to-end, and lead the decision on what stays, gets rebuilt, or gets retired as we transition towards in-house automation. This is an IC-leader role - you’ll lead by building. This role reports into engineering and works hand-in-glove with product, design, clinical ops, and our provider network. A non-negotiable You’ll run the Rugiet patient experience yourself — for real. Before you ship your first test, you’ll have active accounts and live prescriptions in production across every one of our product lines , going through real intake, real provider review, real fulfillment, real shipping, real refills, and real support touchpoints. The medications themselves don’t have to be consumed — the patient flow does. If running the actual customer journey end-to-end isn’t something you’d be excited to do, this isn’t your role.

Requirements

• Customer obsession that shows up in specifics. You can cite real examples of user confusion you caught that didn’t start as bugs — copy, sequencing, expectations, edge-case empty states. You think in terms of patient experience, not severity tiers.
• Business and product context. You can explain why a regression matters in revenue, clinical, or trust terms — not just “P1/P2.” You ask about the customer and the business model before you ask about the framework.
• Willingness to live the patient flow. You’re genuinely excited to run every Rugiet product line through real production accounts end-to-end.
• 5+ years in QA / SDET roles, including 1–2+ years leading or mentoring others
• Strong hands-on automation skills — fluent in at least one major framework (Playwright, Cypress, Selenium, Maestro, etc.)
• Deep CI/CD familiarity (GitHub Actions, CircleCI, or similar) with a track record of integrating automated tests well
• Experience maturing QA practice in a fast-moving startup or small engineering team
• Clear communicator who can translate risk into language a non-technical exec actually internalizes

Nice To Haves

• Experience in healthcare, telehealth, regulated industries, or DTC e-commerce
• Hands-on with AI-powered testing tools or applying LLMs to test generation / maintenance
• API testing fluency (REST / GraphQL) alongside UI automation
• Performance, load, or security testing exposure
• Experience migrating off a vendor QA platform onto in-house automation
• Observability and production monitoring as part of your quality signal, not just pre-prod test suites

Responsibilities

• Own quality as customer experience, not just code correctness
• Be the loudest voice in the room for anything that could confuse, frustrate, or erode trust with a patient — copy ambiguity, layout regressions, slow flows, inconsistent states, surprising emails — even when none of it is technically a “bug”
• Walk every flow regularly the way a real customer would, across web and mobile, across product lines, on real devices
• Translate customer and business context into testing priorities — you know which flows are revenue-critical, which are clinically sensitive, and which can tolerate more risk
• Partner with support and clinical ops to close the loop between customer-reported friction and what we test for
• Lead and shift quality left
• Own our overall QA strategy and roadmap, balancing velocity with reliability
• Manage and mentor the QA team (small today, will grow as we earn it)
• Embed in sprint planning, design reviews, and architecture discussions — quality concerns surface before code is written, not after
• Define testability as part of definition of done, and partner with engineering to make it stick
• Drive root-cause analysis on every escape and ship systemic fixes, not patches
• Build the automation backbone
• Write, maintain, and improve automated tests (unit, integration, E2E) — you are hands-on, every week
• Audit current automation tooling (we’re transitioning off an external vendor toward in-house automation) and decide what stays, what goes, and what we build
• Build reliable CI/CD quality gates that catch regressions before they reach production
• Instrument coverage and quality metrics, and report on them in a way leadership actually uses
• Use modern tooling, including AI, pragmatically
• Evaluate and apply AI-assisted testing where it actually moves the needle (test generation, visual regression, flake detection, intelligent triage)
• Stay current on the QA tooling landscape and make smart bets, not trendy ones

Benefits

• Competitive salary, equity, and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed