Lead QA Engineer – FSM Testing Enablement #3202
About The Position
Our client is seeking a Lead Quality Engineer to join their Testing Enablement team and drive enterprise-wide quality engineering initiatives across large-scale technology programs with a strong focus on Field Service Management (FSM) applications and platforms. This role is ideal for a hands-on QA leader who combines deep expertise in test automation, performance testing, and modern quality engineering practices with strong leadership and stakeholder management skills. The ideal candidate will help teams improve software quality from the start by implementing scalable testing strategies, enabling automation, promoting shift-left testing practices, and driving continuous improvement across the SDLC. This is a strong opportunity to support a large enterprise environment focused on modernizing testing practices and advancing quality engineering capabilities. The role offers exposure to enterprise-scale initiatives involving automation, performance engineering, DevOps integration, and testing transformation. Come join a great team!
Requirements
- Strong experience testing Field Service Management (FSM) platforms such as Salesforce Field Service, ServiceNow FSM, Oracle Field Service, ClickSoftware, or similar systems is required
- 8+ years of experience in software testing, QA automation, or quality engineering
- 3+ years of experience leading enterprise testing initiatives or QA teams
- Strong hands-on experience with test automation, functional testing, and performance testing
- Experience with automation and testing tools including Playwright, JUnit, TestNG, TestComplete, NeoLoad, and/or JMeter
- Experience working within CI/CD pipelines and DevOps environments
- Proficiency in one or more programming/scripting languages such as Java, TypeScript, or Python
- Strong understanding of Agile and Waterfall methodologies
- Experience working with cross-functional teams in large enterprise environments
- Excellent communication, stakeholder management, and project coordination skills
Nice To Haves
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred
- Certifications such as ISTQB, Certified Agile Tester (CAT), CSM, PMP, or related QA/Agile certifications are highly desired
- Prior experience with GitLab CI/CD pipelines is highly desirable
- Prefer candidates with experience with service virtualization and test environment management
- Exposure to Test Driven Development (TDD) and shift-left testing methodologies
- Experience working with distributed teams and third-party vendors
Responsibilities
- Lead enterprise testing strategy, standards, tools, and best practices across multiple technology programs
- Develop and execute testing strategies specifically supporting FSM applications, integrations, workflows, and mobile field service operations
- Partner with Program Managers, Tower Leads, developers, and product owners to drive quality initiatives and testing governance
- Partner with business and technology teams supporting Field Service Management platforms to improve quality, automation coverage, and release reliability
- Develop and maintain testing strategies, test plans, environment strategies, and testing metrics/reporting
- Identify and drive opportunities for test automation, performance engineering, service virtualization, and shift-left testing
- Support and mentor QA teams on automation frameworks, testing methodologies, and quality engineering best practices
- Collaborate closely with development teams to improve application testability and overall software reliability
- Oversee defect management, defect triage, requirement traceability, and testing health metrics
- Coordinate testing environments and infrastructure readiness with cross-functional teams
- Drive CI/CD testing integration and continuous quality improvements
- Work closely with automation and performance testing teams to improve test coverage and application performance
- Evaluate emerging testing tools and technologies and recommend process improvements
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What This Job Offers
Job Type
Full-time
Career Level
Senior
