Lead QA Engineer

Thomson Reuters•Frisco, TX

2d•Hybrid

About The Position

Thomson Reuters is seeking a Lead Quality Assurance Engineer to join a dynamic team developing the next generation of their Global Trade Management application suite. This role involves owning quality outcomes end-to-end, driving a shift-left quality culture, and leading the design and development of automated test frameworks. The position emphasizes an agentic AI-First approach to testing, defining and enforcing testing standards, and mentoring junior engineers. Collaboration with developers, product owners, and stakeholders is key to understanding business intent and translating it into comprehensive test strategies. The role also involves analyzing system behavior, identifying risks, contributing to observability strategies, and championing continuous improvement of quality processes.

Requirements

5+ years of experience in software quality engineering within the Global Trade industry, specifically in logistics, customs, or supply chain management.
10+ years of overall software quality engineering experience across diverse tech stacks and application types.
Proven ability to think at the system and domain level showing understanding of how components interact and where risk lives, not just executing test cases.
3+ years of hands-on experience using agentic AI-First development and testing tools and processes.
Strong proficiency in test automation across UI, API, and data layers using modern frameworks (e.g., Playwright, Selenium, Cypress, RestAssured, or equivalent).
Proficiency in testing REST APIs, including tooling such as Swagger and Postman.
Experience testing applications built on .NET (C#, VB.NET) and Angular front-end frameworks.
Experience validating both SQL and NoSQL data persistence layers (MSSQL, PostgreSQL, DynamoDB).
Working knowledge of DataDog for observability, APM, and RUM from a quality and monitoring perspective.
Experience with AWS and/or GCP cloud-native application testing.
Comfort with iterative, spec-light delivery. You will not receive a full spec upfront and will need to think things through, fill in the blanks, and adapt your testing strategy across sprints as the product evolves.
A firm understanding of application security testing from both the web service and web application perspective.
Strong debugging and troubleshooting skills with a relentless drive to find root cause.
Strong communication and collaboration skills. Able to clearly articulate quality risk and status to both technical and non-technical stakeholders.
SaaS-based software quality engineering experience on large to enterprise-class applications.

Nice To Haves

Deep intellectual curiosity.
Naturally drawn to understanding how things work and why they break.
Ability to think in systems: anticipate downstream impacts, integration failures, and user-facing risks before they materialize.
Strong understanding of CS fundamentals and how to apply them to test design and automation architecture.
Ability to translate business requirements and regulatory constraints into comprehensive test coverage strategies.
Champions quality as a team sport.
Influences developers and product owners to share accountability for quality outcomes.
Drives innovation and continuous improvement in testing tooling, processes, and coverage.
Energetic self-starter who thrives in a team-oriented environment and can clearly articulate daily progress, coverage gaps, and blocking issues.
Demonstrated history of excellent analytical and problem-solving skills.
Demonstrated history of good decision-making, conflict resolution, and follow-through.
Strong written and oral communication skills.

Responsibilities

Own quality outcomes for one or more product domains end-to-end from requirements through production monitoring.
Drive a shift-left quality culture by embedding testing strategy and risk analysis early in the design and decomposition process.
Lead the design, development, and maintenance of automated test frameworks across UI, API, and data layers.
Leverage agentic AI-First tooling to accelerate test generation, coverage analysis, defect triage, and root cause investigation.
Define and enforce testing standards, patterns, and best practices across the QA team.
Conduct test design reviews and provide constructive feedback to QA engineers.
Mentor junior QA engineers, reinforcing best practices and supporting their professional growth.
Collaborate closely with developers, product owners, and stakeholders to deeply understand business intent and translate it into comprehensive test strategies.
Analyze system behavior holistically.
Identify edge cases, integration risks, and failure modes that others miss.
Contribute to observability and monitoring strategies, ensuring production quality signals are in place (DataDog, RUM, APM).
Ensure all quality activities are properly estimated and delivered to agreed timeframes and quality standards.
Champion continuous improvement of the team's quality processes, tooling, and delivery pipeline.
Leverage "innovation time" to explore new testing approaches, tools, and automation strategies.

Benefits

Hybrid Work Model
Flex My Way policies
Work from anywhere for up to 8 weeks per year
Career Development and Growth opportunities
Grow My Way programming
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Access to Employee Stock Purchase Plan