Lead QA Business Analyst
About The Position
Heady is seeking a detail-oriented, hands-on Lead QA Business Analyst to own quality assurance and testing for a cross-platform custom e-commerce raffle and inventory management system. The role involves creating and executing testing strategies, including full-stack and API testing, and working across client, vendor, and internal teams to support ongoing feature development. The successful candidate will proactively identify solutions to improve both product quality and testing processes. The position is based in Brooklyn, New York, with a hybrid schedule requiring two days per week in Heady’s office. The stated schedule is Monday through Friday, 40 hours per week, from 9:30 a.m. to 5:30 p.m. The role also supports holiday readiness and provides on-call emergency application support through ZenDuty.
Requirements
- Bachelor’s degree or foreign equivalent in Computer Science or a related field.
- At least 3 years of experience in the job or a related field.
- Experience with Agile software development and backlog management, including Jira and Confluence.
- Professional experience working across time zones, including with a partial or full offshore development team.
- Strong familiarity with consumer-facing mobile applications, including release management and distribution through Firebase App Distribution, Apple App Store, and Google Play Store.
- Experience with mobile analytics and crash reporting using Firebase.
- Experience with API testing using Postman, PAW, and RapidAPI, and proxy testing using Charles Proxy.
- Experience with Salesforce OCAPI (Open Commerce API).
- Experience with the TestRail test case management platform.
- Ability to work two days per week at Heady’s Brooklyn, New York office.
Responsibilities
- Create and execute the testing strategy for an online raffle and inventory management system, including full-stack and API testing and independently identifying root causes of issues.
- Lead weekly QA meetings and cross-functional standups, manage ticket assignments, and keep teams aligned on priorities and blockers.
- Coordinate test data acquisition across teams and prioritize defects according to business goals and release timelines.
- Translate business requirements documents into epics, tickets, and functional specification documents; support testing and release coordination through feature delivery.
- Write clear business requirements and convert them into detailed acceptance criteria.
- Create and maintain documentation, including release notes, functional specification documents, and feature documentation, in Confluence.
- Conduct competitive and feature analysis to identify experience gaps and propose improvements to product quality and testing processes.
- Identify edge cases, write thorough test cases, and manage test case execution and tracking using TestRail.
- Coordinate testing of new and existing features with the software development team and Product Managers.
- Contribute to backlog planning and participate in Product Manager-level strategic discussions and workshops.
- Help onboard new team members and orient them to relevant tools, systems, and processes.
- Support holiday readiness and provide on-call coverage through ZenDuty for emergency application support.
- Coordinate with technical and non-technical client, vendor, and internal stakeholders across time zones, including offshore development teams.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
