Business Readiness & QA Analyst

Georgia Department of Revenue • Atlanta, GA

1d • $41,570 - $54,429

About The Position

The Business Readiness & Quality Assurance Analyst provides cross-functional quality assurance, user acceptance testing, release validation, and business-readiness support for Georgia’s vital records program. The position works across business operations, Informatics, information technology, vendors, and end users to confirm that system changes, enhancements, reports, interfaces, workflows, and related operational changes meet documented requirements and are ready for implementation. The Analyst develops and executes structured testing, documents and tracks defects, validates data and business rules, evaluates operational readiness, and maintains evidence supporting implementation decisions while protecting confidential and personally identifiable information.

This is the dedicated business-readiness and quality-assurance resource within the Data Quality and Informatics function, supporting multiple vital-records domains. The Analyst independently plans and performs routine-to-complex testing and readiness activities within approved standards, identifies defects and operational risks, and recommends remediation, retesting, or additional readiness work. High-risk releases, unresolved material defects, policy decisions, acceptance of significant operational risk, and final production authorization are escalated to the appropriate manager, program owner, or technology authority.

The Georgia Department of Public Health protects lives and promotes healthy lifestyles in communities throughout the state. Its work includes preventing disease, injury, and disability; promoting health and well-being; and preparing for and responding to disasters. This is a grant-funded position.

Requirements

• Associate degree in business or a related field from an accredited college or university and one year of experience related to the area of assignment; an equivalent combination of knowledge, education, job or internship experience, training, or certifications may be substituted year-over-year.
• Apply consistent, evidence-based testing and validation methods; incomplete testing must not be treated as successful testing.
• Distinguish routine defects from material implementation risks and escalate appropriately.
• Maintain clear traceability among requirements, test cases, results, defects, remediation, retesting, and release outcomes.
• Communicate testing findings, limitations, and risks clearly to technical and non-technical stakeholders.
• Work constructively across business, Informatics, technology, vendor, legal, compliance, and partner boundaries.
• Protect confidential and personally identifiable information.
• May be subject to pre-employment drug screening and a criminal background check.
• May be required to assist with the department’s emergency responsibilities in the event of an identified emergency.

Nice To Haves

• Bachelor’s degree in public health, health information management, informatics, information systems, computer science, business administration, data analytics, or a closely related field, with professional experience in quality assurance, user acceptance testing, business analysis, system implementation, data validation, or related work; or an equivalent combination of education and experience.
• Experience developing and executing UAT plans, test cases, test scripts, acceptance criteria, and release-readiness assessments for enterprise or transactional systems.
• Experience conducting functional, regression, integration, workflow, interface, or post-production testing and documenting defects in Jira, ServiceNow, Ivanti, Azure DevOps, or a comparable platform.
• Experience using SQL, Excel, Tableau, Power BI, or similar tools to validate data, reports, dashboards, calculations, or automated business rules.
• Experience developing SOPs, workflow documentation, process maps, control documentation, or implementation-readiness materials.
• Experience in vital records, public health, healthcare, government, software implementation, or another regulated or confidential-data environment.

Responsibilities

• Plan and perform routine-to-complex quality-assurance, user acceptance testing, release-validation, and business-readiness activities.
• Develop and execute structured testing to verify system changes, enhancements, reports, interfaces, workflows, and operational changes against documented requirements.
• Document and track defects, validate data and business rules, and recommend remediation, retesting, or additional readiness work.
• Evaluate operational readiness across technology, processes, people, documentation, data, and operational dependencies.
• Maintain evidence and traceability supporting implementation decisions, including links among requirements, test cases, results, defects, remediation, retesting, and release outcomes.
• Protect confidential and personally identifiable information during testing and related work.
• Identify operational risks and escalate high-risk releases, unresolved material defects, policy decisions, significant operational-risk acceptance, and final production authorization to the appropriate authority.
• Communicate defects, limitations, risks, and readiness findings to technical and non-technical stakeholders.
• Use defects, test outcomes, and post-implementation evidence to strengthen systems, controls, processes, and future releases.

Benefits

• Flexible schedule
• Training opportunities
• Health insurance
• Employee retirement plan (ERS GSEPS)
• Deferred compensation
• 13 paid holidays
• Vacation leave
• Sick leave
• Paid parental leave
• Dental insurance
• Vision insurance
• Long-term care insurance
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree