Lead Public Safety Officer

Honda Center•Anaheim, CA

2d•Onsite

About The Position

The Lead Public Safety Officer is a supervisory position assigned to specific security-related tasks related to OCVIBE properties, including Honda Center, Arena Corporate Center (ACC), Anaheim Regional Transportation Intermodal Center (ARTIC), and any outlying locations such as the RINKS facilities. The Lead Public Safety Officer reports directly to the Security Manager, assists with resolving issues, and provides a safe environment for all employees, guests, and vendors.

Requirements

High School diploma or equivalent
Minimum 18 years of age
Prior service as a PSO 3 or Security Supervisor/Manager is a plus
Must possess excellent interpersonal skills and diplomacy
Excellent verbal and written communication skills
Possess a valid California driver’s license
Work well with others to establish and maintain effective relationships with fellow workers, supervisors, managers, and other OCVIBE departments (e.g., Food and Beverage, Operations, Parking, Ushers)
Work well under pressure; able to think clearly in emergencies, giving accurate instructions and information to others
Must always present a clean/neat professional appearance
Able to work evenings, weekends, and holidays as required
Able to stand for extended periods, work consistent walking patrols, and ride/operate a battery-powered bicycle
High School Diploma or Equivalent
3+ Years Experience

Responsibilities

Scheduling personnel to cover required shifts
Supervising PSO personnel
Handling internal and external requests for services
Making notifications as appropriate following incidents
Ensuring construction site security is delivered and adjusted as necessary to address gaps in coverage
Conducting high-visibility patrol and monitoring activities from either an assigned vehicle, bicycle or from a static post/position
Supporting the Security Manager and the day-to-day operations in their designated areas of responsibility
Delivering on established goals and utilizing good judgment, knowledge, and skills to maintain quality standards
Door and queue monitoring, guest screening, and bag check
Supervising personnel and processes related to event security screening, ensuring screening processes are conducted thoroughly and appropriately, including overseeing the operation of magnetometers, x-ray machines, and any other technology related to guest screening
Overseeing security operations at specific locations during events (e.g., entrances to Honda Center, floor levels within Honda Center or other venues, stages, backstage areas, etc.)
Monitoring activity within the assigned venue, responding to, and ensuring incidents involving disturbances, conflicts, and other matters are handled appropriately
Approving and assisting with the ejection of guests
Overseeing the reassignment of seats when necessary to resolve a dispute and prevent recurrence
Communicating with relevant partnering departments during events to ensure clear communication (e.g., Premium Seating, Ticketing, Guest Services)
Ensuring qualifying incidents are documented appropriately
Overseeing the clearing of the venue after the show (including suites)
Supervise PSO personnel during events
Supervise PSO personnel assigned to infrastructure security (e.g., ARTIC, HC, etc.)
Responsible for the scheduling, support, coordination, and supervision of 24-hour security operations throughout the district
Conduct security patrol on foot and from an assigned vehicle or powered bicycle
Manage internal and external requests for security service
Identify and prevent unsafe conditions
Ensure security personnel assigned to an event or infrastructure security are equipped, in uniform, and prepared for their assignment
Communicate and coordinate with any security contractor providing third-party service
Prepare reports as needed
Identify and address any malfunctioning equipment
Supervise security personnel and operations at the Safety & Security Operations Center (SSOC or Security HUB)
Oversee personnel assigned in non-uniform security roles (e.g., Plain Clothes Officers, Investigations, etc.)
Ensure relevant information is exchanged during shift briefings
Make appropriate notifications as required following critical and/or impactful incidents
Make notifications to outside agencies (e.g., police, fire) as needed to address situations
Provide general information to guests and instruct guests/visitors regarding rules of conduct and prohibited items
Receive and process complaints from guests and/or fellow internal departments
Respond to incidents in or around the venue as directed, including disruptive behavior, disputes, intoxicated guests, seating conflict(s), etc.
Communicate to the Control Room, coworkers, and supervisors upon any observed misconduct or criminal behavior
Review/approve incident reports and Daily Activity Reports (DAR)
Respond to and resolve emergency and non-emergency situations