Lead Project Coordinator
About The Position
We are a family‑owned and operated company with a strong commitment to our employees, our customers, and the quality of our work. We are looking for a highly organized, proactive, and service‑driven Lead Project Coordinator to support, mentor, and elevate our Project Coordinator team. This role strengthens the backbone of our operations—ensuring projects run smoothly, communication stays clear, and our fanatical customer service standards are upheld every day. If you thrive in structure, enjoy helping others succeed, and love keeping complex operations running with precision, this role is built for you.
Requirements
- 3–5 years of experience in project coordination, construction operations, or similar industry roles.
- Proven experience supervising or mentoring other staff members.
- Strong PC and internet skills, including MS Office Suite (Word, Excel, Outlook, PowerPoint).
- Excellent organizational, planning, and problem-solving abilities.
- Strong attention to detail with the ability to manage multiple priorities simultaneously.
- Exceptional interpersonal, communication, and leadership skills.
- Self-starter with a customer-first mindset and commitment to team accountability.
- Ability to maintain professional boundaries while leading, coaching, and mentoring staff.
- Comfortable working in a fast-paced environment and able to adapt to changing priorities.
Nice To Haves
- Experience in construction or trades environments preferred
Responsibilities
- Assist Project Coordinators with scheduling, dispatching, and tracking daily projects
- Fill in for PCs as needed to maintain workflow continuity
- Act as the first layer of accountability between the Operations Coordinator and PCs
- Mentor, coach, and train PCs to improve performance, communication, and efficiency
- Monitor team performance, attendance, and adherence to company processes
- Coordinate with purchasing, warehouse, QI, and field teams to ensure seamless project execution
- Ensure paperwork, VPOs, and subcontractor bill approvals are accurate and completed on time
- Prepare PCs for the next day’s schedule and proactively adjust to minimize delays
- Support warranty scheduling, on‑call rotations, and tracking of defective products or back charges
- Uphold fanatical customer service standards across all interactions
- Communicate job status, progress, and updates proactively to all stakeholders
- Assist with escalated customer or builder issues when needed
- Participate in internal and external meetings as directed
- Provide concise, unbiased updates to the Operations Coordinator
- Help document workflows, improve processes, and support cross‑training
- Track and report project progress, VPOs, warranty issues, and key metrics
- Oversee the performance, communication, and daily execution of the Project Coordinator team, ensuring seamless project flow, proactive problem‑solving, and consistent adherence to company processes and customer service standards.
Benefits
- Health, prescription drug, vision, and dental insurance available
- Short- and long-term disability as well as life insurance available
- Matching 401(k) with profit bonus opportunities and potential yearly holiday bonus
- Great Work-Life balance and Employee Assistance Program offered
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
