Lead Program Manager

Everstand•Baltimore, MD

1d•Onsite

About The Position

The Lead Program Manager shall manage the coordination of a variety of monitoring and oversight activities to support operational efficiency and program compliance across the Caminos Nacional program. Primary responsibilities include direct supervision of a team of Program Managers to ensure essential functions are met. The Lead Program Manager provides supportive coaching, mentoring, and performance improvement to the Program Managers they supervise. They work with the Program Director to ensure monitoring, compliance, and project implementation processes are successful and adapt as appropriate to meet the changing needs of the program. The Lead Program Manager is responsible for developing Caminos Nacional best practice standards in accordance with guidance from the Program Director and Executive Director. This position also provides support to ensure Caminos Nacional subgrantee programs comply with state and federal regulations and meet Everstand, Office of Refugee Resettlement and accreditation best practice standards.

Requirements

Bachelor’s Degree in a human service-related field.
A minimum of 2 years related experience with quality improvement activities such as but not limited to auditing, data analysis, corrective action plan creation, or systems implementation.
A minimum of 1 year experience in oversight of an Office of Refugee Resettlement program such as Residential Shelters, Foster Care, or Home Study/Post-Release Services.
Demonstrated ability to manage and direct project objectives independently via careful operational coordination, planning, and execution.
Demonstrated ability to work as part of a multidisciplinary team with success coordinating training and implementation of large projects.

Nice To Haves

Bilingual English and Spanish speaking ability.
Master’s degree in a human service-related field.
Experience with state licensure and national accreditation or familiarity with these processes.
3 years documented, progressively responsible experience in the field of child and family services and/or behavioral health care.
3 years’ experience with focus on quality improvement activities and/or managing program budgets, grants or contracts.
Proven capacity to design and deliver a range of training and technical assistance programs to build full range of capacities for program operations.
Experience with funding regulations, standards and requirements.

Responsibilities

Model and act in accordance with Everstand’s core values: safety, empathy, relationships, and impact.
Honor differences, acknowledge uniqueness, and amplify all voices.
Partner with Everstand’s Equity, Diversity, and Inclusion (EDI) committee to build (and participate) in trainings and group experiences that strengthen Everstand’s commitment to EDI.
Model the use of inclusive language.
Demonstrate and practice Everstand’s leadership mindset, “Choose kindness. Solve problems and learn together. Make it happen.”
Provide oversight and coordination for all aspects of the Caminos Nacional program, including the delivery of high quality services in accordance with regulatory timeframes to ensure that youth are provided with safe and supportive programming.
Demonstrates adaptive leadership through supportive coaching and mentoring to Program Managers.
Responsible for providing individual and group guidance to Program Managers according to a structured schedule.
Responsible to identify, develop and provide training opportunities for all members of the program management team.
Responsible for the professional development and wellness of the department.
Ensure talent progress is assessed and feedback provided during individual guidance sessions as well as through an annual evaluation process.
Recognizes the importance of addressing secondary trauma for staff.
Maintains primary responsibility for Caminos Nacional program operations and outcomes.
Shares responsibility with the Program Director regarding recruiting, interviewing and onboarding Program Managers.
Integral in the orientation process for staff, providing information on the federal regulations and governing principles of the program as well as teaching clear expectations of the positions.
Monitor sub grantee delivery of services to ensure compliance with ORR requirements and required timelines for service completion.