Lead Program Analyst

Veterans Benefits Administration•Denver, CO

1d•Onsite

About The Position

This position is in the Veterans Benefits Administration (VBA), Office of Field Operations (OFO), and reports to the Deputy Director of a business line. The Lead Management Analyst supports OFO as part of a team of analysts. The position may be located in Washington, DC, Denver, Philadelphia, St. Paul, or Winston-Salem, subject to OFO approval. The incumbent performs analytical, planning, evaluative, and advisory work affecting VBA’s nationwide workload operations. The role prepares program reports, analyses, assessments, correspondence, and responses to inquiries; presents findings and recommendations to leadership; supports nationwide operational controls and program reviews; and recommends improvements to effectiveness, efficiency, quality, consistency, and continuous improvement. The incumbent leads and coordinates team work, monitors progress and deadlines, represents the team to management and stakeholders, and provides consultation and briefings to senior leaders. The role also supports employee development, training, conflict resolution, and performance-management processes. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern Time. Compressed schedules are unavailable. The position is not virtual and requires reporting to the official duty station each scheduled workday; only situational, case-by-case telework may be approved with supervisory approval.

Requirements

U.S. citizenship.
For current Federal GS employees, meet the time-in-grade requirement by the announcement closing date: 52 weeks at GS-13 for a GS-14 position.
For a current VBA employee requesting reassignment or change to lower grade, currently hold GS-14 or higher and have a current position with promotion potential of at least None.
Specialized experience diagnosing organizational problems and implementing plans or methods to make improvements or changes, or developing the design of business processes, systems, technology, and/or job roles for a division within a VA Office.
Submit an SF-50 demonstrating time-in-grade eligibility when applicable.
Complete a one-year probationary period and receive written certification to continue employment after its completion.
Register for Selective Service if male and born after December 31, 1959.
Satisfy applicable background/security investigation requirements and complete online onboarding and acceptable I-9 identification requirements.
Part-time experience must be reported with average hours worked per week and is credited on a prorated basis.

Responsibilities

Perform analytical, planning, evaluative, and advisory work affecting VBA’s nationwide workload operations.
Prepare program reports, justifications, charts, graphs, statistical analyses, narrative assessments, memoranda, executive correspondence, and responses to congressional, White House, media, stakeholder, and other inquiries.
Present findings, recommendations, alternatives, and briefings to VBA leadership, and defend operational strategies and resource needs.
Assist with developing, implementing, monitoring, and evaluating nationwide operational controls.
Identify trends, inefficiencies, inconsistencies, and problem areas; evaluate policies and directives for workload impacts; conduct program reviews; and recommend actions to improve effectiveness, efficiency, quality, consistency, and continuous improvement.
Provide analytical support for OFO operations, ensure stakeholder commitments and targets are met, and resolve conflicts among parties with competing interests.
Lead the identification, assignment, distribution, and balancing of work according to priorities, workflow, skills, and occupational specialization.
Adjust assignments to meet deadlines and ensure each employee contributes to team products; estimate and report milestone progress; promote consensus; and represent the team before management, program officials, stakeholders, and the public.
Communicate the organization’s strategic plan, mission, vision, and values; maintain reference materials, project files, records, policies, and procedures; prepare required reports and administrative information; and keep leadership informed of organizational climate, accomplishments, risks, and training needs.
Provide consultation and comprehensive briefings to senior management.
Meet with senior leaders, congressional staff, VSOs, agency officials, subject-matter experts, and other stakeholders to exchange information, investigate issues, and secure decisions.
Coordinate work-related communications and represent the team in obtaining resources and resolving major problems.
Coach, facilitate, negotiate, and build consensus; train or arrange training for team members; support employee development; resolve informal complaints; and refer formal grievances or appeals appropriately.
Recommend personnel and performance-management actions, including assignments, reassignments, promotions, schedule changes, peer reviews, and appraisals.
Communicate clearly and respectfully in difficult situations and perform other duties as assigned.