Lead Management & Program Analyst

Internal Revenue Service • Jacksonville, FL

1d

About The Position

This position is to be filled in the Taxpayer Services (TS) - Operation Support - Capital Management & Oversight business unit. The role involves leading a team in identifying, distributing, and balancing workload and tasks, ensuring timely accomplishment of assigned team tasks, and maintaining program and administrative reference materials. The analyst will also be responsible for program management, including analyzing and evaluating the effectiveness of operations, advising on organizational structures, developing and evaluating new program policies, and coordinating workforce planning efforts. Additionally, the role involves liaison and consultant duties, such as coordinating personnel requests with Human Capital Offices (HCO), managing the hiring process, developing position descriptions, and assisting in resolving inquiries related to assigned actions. The analyst will establish and maintain cooperative working relationships with managers to discuss workload and workforce recruitment strategies.

Requirements

• One (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level (GS-13) in the normal line of progression in the Federal service.
• Serving as a Human Resources (HR) liaison by providing expert consultative guidance and technical advice to executives, managers, and leadership on personnel management principles, workforce planning, staffing strategies, Human Capital programs, and related policies and procedures.
• Leading or coordinating Human Resources initiatives, projects, or program activities by partnering with Human Capital Offices and organizational leadership to facilitate workforce planning, recruitment, performance management, organizational changes, and other personnel-related actions.
• Analyzing workforce data, organizational trends, and Human Capital program effectiveness to identify issues, evaluate organizational needs, develop strategic recommendations, and improve program operations.
• Preparing and presenting executive-level reports, briefings, training, and recommendations related to Human Resources programs, workforce initiatives, sensitive personnel matters, and organizational priorities.
• Applying management analysis principles, methods, policies, and techniques to evaluate, develop, and improve Human Resources programs, management processes, and organizational operations, including planning and carrying out complex analytical assignments and recommending program or process improvements.
• Leading or facilitating cross-functional teams, workgroups, or special projects by coordinating activities among managers, Human Capital Offices, and other stakeholders to achieve organizational goals and implement Human Capital initiatives.
• Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate (Time After Competitive Appointment - TACA).

Nice To Haves

• Federal experience is not required.
• Experience may have been gained in the public sector, private sector or through Volunteer Service.
• Alternative work schedule, staggered work hours may be available.

Responsibilities

• Lead the team in identifying, distributing, and balancing workload and tasks among employees.
• Adjust workload to accomplish tasks in accordance with established priorities to ensure timely accomplishment of assigned team tasks.
• Maintain program and administrative reference materials, project files, and relevant background documents.
• Make available policies, procedures, and written instructions from the supervisor.
• Maintain current knowledge to answer questions from team members on procedures, policies, and directives.
• Analyze and evaluate, on a quantitative/qualitative basis, the effectiveness of line program operations in meeting established goals and objectives.
• Evaluate and advise on organization structures, methods, and procedures.
• Analyze management information requirements.
• Develop, analyze, and evaluate new or modified program/management policies, regulations, goals, or objectives.
• Develop procedures and systems for assessing the effectiveness of programs/management processes.
• Work with Program personnel on workforce planning efforts involving resources and activities and recommend changes to improve organizational workforce planning.
• Coordinate activities with parties outside the immediate office and work with HCO for onboarding items, such as security clearances, physical examinations, release dates, incentives, etc.
• Coordinate various reports, executive talking points, operational reviews, and presentations on behalf of supervisor.
• Work with frontline managers and subordinate team members to develop project plans to ensure appropriate resources and timely results.
• Develop and coordinate personnel requests with HCO.
• Coordinate the hiring process, by tracking requests to completion and ensuring that requested hirings are completed.
• Develop draft position descriptions and advise on duties and responsibilities of components of organizations.
• Coordinate the development of assessment templates for new position descriptions.
• Ensure that paperwork is completed and that requests are submitted and coordinated with HCO from initial creation through final posting and selection.
• Assist in researching cases and/or responses for resolution of formal and informal inquiries related to assigned actions.
• Establish and maintain a cooperative working relationship with managers.
• Meet with managers to discuss the workload and workforce recruitment strategies.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed