Lead Products & Services Manager - Business Development & Partnership

Duke Energy•Charlotte, NC

3d•Hybrid

About The Position

Residential Solutions is the non-regulated business of Duke Energy that sells and administers Home Protection Plans to residential customers. As the business is looking to expand and a new platform is being developed to support new business models and customers, we cannot rely solely on traditional utility channels and existing acquisition strategies. Residential Solutions must develop scalable partnerships that introduce customers to our products and services at key moments in their homeownership journey. This role is responsible for identifying, developing, and managing relationships with builders, other utility partners, home inspectors, realtors, property managers, HOAs, mortgage providers, and other affinity partners. By creating new acquisition channels and strategic referral networks, this role will expand market reach, lower customer acquisition costs, and create new pathways for customer growth while strengthening the broader Residential Solutions ecosystem.

Requirements

Bachelor's Degree in Engineering, Business, Finance, or other related degree
Minimum 5 years related working experience or Associate's degree and 7 years of related experience
In lieu of bachelor's/associates degree, a High School Diploma/GED and 9 years of related work experience.
Valid Driver's License

Nice To Haves

Master’s Degree in Marketing, or Business Administration
7 years of related work experience
Sales Skills
Partnership development
Contract review and development
Ability to effectively develop relationships that are built on demonstrated credibility both internally and externally
Ability to effectively interact with all levels of customer and Duke Energy management
Self-directed, highly motivated team leader
Demonstrated innovation and creative skills as it relates to deal scoping and costing
Comprehensive financial and business acumen
Background in strategic planning, business planning, operational planning, or growth planning
Experience supporting senior leaders or executive leadership teams.
Experience supporting strategic partnership, market development, or growth-oriented initiatives.
Experience with project management, including development of implementation, timelines, status reporting, and follow-up routines
Strong financial acumen and ability to connect performance insights to business decisions
Strong problem-solving, analytical, and decision-support skills
Strong organizational and planning skills, with the ability to manage multiple priorities in a dynamic environment
Strong written, verbal, and presentation communication skills.
Demonstrated ability to influence, facilitate, and drive alignment across diverse stakeholder groups
Experience preparing executive presentations, business reviews, leadership meeting materials, and strategic updates
Experience successfully working in a team environment to achieve shared goals
Business operation experience

Responsibilities

Identify and engage with new partner companies that will allow Residential Solutions to gain access to new markets and opportunities
Work with legal and other parties to develop business development contracts with identified partners that describe performance measures, operating procedures and mutual expectations
Develop Partner scorecards to rate performance of the partnership and hold partnerships accountable to meeting defined goals
Develop projects generated through partnerships. Development will include origination activities such as financial modeling, contract negotiation, stakeholder engagement, timeline management, product development
Develop and evaluate metrics that provide opportunities to improve lead generations and close rates by implementing initiatives to improve sales effectiveness
Work with product stakeholders to investigate and pilot new technologies, delivery channels and product extensions
Provide support and expertise to development of new products and services for customers
Maintain Industry awareness by evaluating opportunities
Develop products, programs and service enhancements to improve market effectiveness and work with Product Development on new product initiatives.
Set objectives, and execute or adjust strategies and plans for product development, and optimal product mix and promotion
Analyze and understand market research results. Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and deployment of resources
Develop, communicate and execute long-term/ annual product plans, market and segment plans to deliver financial results in total
Deliver plans within capital and O&M budget
Continually reviews work processes within assigned products, programs and services and takes timely action for improvement
Manage and modify contractual obligations with partners
Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders