Lead Product Technology
About The Position
This role is a strategic product lead responsible for advancing Gen AI initiatives across Mass Markets delivering cutting-edge technologies to drive efficiencies and incremental revenue, specifically direct to customer and frontline teams across Care, Retail, Field and others. The individual establishes the vision and direction for generative AI in the domain they lead, ensuring alignment with business objectives and driving transformative impact through influential communication and cross-functional collaboration. As a champion of innovation, this position shapes the roadmap, prioritizes high-value opportunities, helping ensure the organization remains at the forefront of AI-driven transformation, while also driving individual use cases through each step of the delivery lifecycle including ideation, Gen AI Governance, business case and requirements development, delivery, quality assurance, and reporting and measurement.
Requirements
- 5+ years of related experience.
- Bachelor’s degree (BS/BA) desired.
- Certification is required in some areas.
Nice To Haves
- Strategic Product Leadership & Domain Expertise: Ability to independently set the vision, direction, and strategy for Generative AI in a specialized Mass Markets domain.
- Deep subject matter expertise (or the ability to rapidly develop it) to identify, prioritize, and deliver high-value AI-driven solutions tailored to specific Care, Field, or Retail functions.
- Business Impact & Results Orientation: Proven skill in driving end-to-end execution of AI initiatives that measurably increase revenue, reduce costs, and unlock operational leverage.
- Experience in developing business cases, tracking performance, defining benefit measurement methodologies, and ensuring the value of Gen AI investments is realized.
- Innovative Problem Solving & Change Leadership: Demonstrated independence, creativity, and critical thinking to adapt, design new solutions, and set new standards when no playbook exists.
- Strong communicator who can influence, align, and engage stakeholders, drive cross-functional collaboration, and champion transformative change—even when it requires departing from established procedures.
Responsibilities
- Coordinate Cross-Functional Teams: Define strategy, technical roadmap, and business cases for rapid delivery of new applications and enhancements.
- Customer Advocacy and Expertise: Serve as the voice of the customer, providing subject matter expertise on marketing technology platforms, CX solutions, billing systems, and other technical applications.
- Technical Project Leadership: Lead technical projects including planning, execution, use of standard tools, Generative AI technology assessments, and measurement of outcomes.
- Development and Testing: Define requirements and document business benefit, highlighting quantitative and qualitative value.
- Training and Support: Provide training and support to frontline teams, manage system settings, and plan and execute quality assurance.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Senior
