Product & Technology Lead

Mojo Supermarket•New York, NY

3d•Hybrid

About The Position

The Product & Technology Lead will own the design, development, delivery, and adoption of Mojo's internal and client-facing technology products. This role is for a hands-on product leader who can understand a business problem, determine if technology should solve it, shape the right product, and lead a distributed team through building and launching it. The ideal candidate will understand advertising and creative businesses, question existing processes, have strong product opinions, and introduce better ways of working. This role involves partnering with Mojo's leadership, creatives, strategists, producers, operators, and clients, while working closely with technical builders to turn ideas into reliable products.

Requirements

Approximately 5-9 years of relevant experience, with emphasis on the quality of built products.
Strong product judgment and clear opinions about what makes a useful product.
Demonstrated ability to take products from an unclear problem through launch and adoption.
Sufficient understanding of advertising and creative businesses to work effectively with creatives, strategists, producers, account leaders, and clients.
Technical depth sufficient to lead developers and evaluate architecture, integrations, APIs, data structures, AI tools, and security decisions.
Ability to communicate clearly with both highly technical and nontechnical teams.
Experience leading distributed developers, contractors, or product teams.
Comfort working without a large product organization, engineering department, or established playbook.
Strong prioritization skills and a willingness to say no.
A bias toward shipping focused versions, learning from actual users, and improving quickly.
Curiosity about AI and emerging technologies without chasing technology for its own sake.
Commercial awareness and an understanding that products must ultimately improve the business or create meaningful client value.

Nice To Haves

Product development within a creative, advertising, social, media, production, or marketing organization.
Experience in marketing technology, creator technology, social intelligence, cultural intelligence, or workflow software.
Experience in a creative technology or product innovation team where real products were owned, not just campaign prototypes.
Experience in a startup or venture where products were built and launched for creatives with a small distributed team.
Experience in a technical product role serving creative, marketing, operations, or professional-services teams.
Preferring to help define the product rather than receiving complete requirements.
Experience beyond coordinating projects and tracking deadlines.
Experience beyond IT infrastructure, devices, help desks, or enterprise systems.
Enjoying developing innovation concepts and having accountability for implementation and adoption.
Ability to make progress without a large engineering, design, and product organization.
Belief that not every business request should become a software feature.
Comfort challenging senior stakeholders when the proposed solution is wrong.
Ability to start without perfect requirements, shaping direction through ambiguity.

Responsibilities

Own the design, development, delivery, and adoption of Mojo's internal and client-facing technology products.
Understand problems across Mojo's operations, creative workflows, client work, staffing, production, listening, finance, and people systems.
Determine which problems should be solved through custom software, AI, automation, integrations, process changes, or existing tools.
Turn ambiguous opportunities into focused product concepts, roadmaps, requirements, prototypes, and release plans.
Decide what Mojo should build, buy, integrate, simplify, or stop.
Bring strong, independent opinions and challenge requests that do not lead to valuable products.
Maintain a coherent product portfolio.
Lead products from discovery and definition through design, development, testing, launch, adoption, and iteration.
Translate business, creative, and client needs into clear workflows and technical requirements.
Create wireframes, user journeys, process maps, product briefs, and acceptance criteria.
Prioritize the roadmap and maintain a focused development backlog.
Run regular product and development cycles with clear ownership, deadlines, and decisions.
Test products directly with employees and clients before expanding them.
Ensure products are useful, intuitive, documented, secure, and maintainable.
Lead and develop Mojo's distributed technical team, including developers, automation specialists, AI builders, and external partners.
Evaluate technical approaches, architecture, APIs, databases, AI models, integrations, permissions, and security considerations.
Break large ideas into realistic, testable releases.
Identify technical risks early and prevent the development of fragile or unnecessarily complicated systems.
Hold technical partners accountable for quality, documentation, reliability, and delivery.
Establish practical development and product-management standards appropriate for a fast-moving creative agency.
Build systems that improve how Mojo staff work, manage talent, develop creative, listen to culture, monitor performance, operate accounts, and understand financial performance.
Identify opportunities to turn Mojo's internal capabilities into differentiated client offerings.
Participate in selected client conversations to understand business problems and shape technology-enabled solutions.
Help Mojo use technology to create better work and deliver better results, not simply to make existing processes more efficient.
Connect product decisions to measurable business and client outcomes.