Lead Product Manager

Docusign • San Francisco, CA

7h • Hybrid

About The Position

As a Lead Product Manager on the Applications Product Management team, you own high-impact internal application capabilities that power Docusign's go-to-market, customer success, and operations teams. You define the product vision, roadmap, and end-to-end experience for your portfolio, partnering closely with business stakeholders and engineering to deliver measurable outcomes for growth, efficiency, and customer experience.
This position is an individual contributor role reporting to the Sr. Director, Application Product Management.

Requirements

• 12+ years of experience in product management, including meaningful work on AI/ML products, B2B SaaS platforms, or CRM/CS ecosystems (e.g., Salesforce, Service Cloud, Zendesk, Gainsight)
• Experience with APIs, data pipelines/warehousing, and identity/entitlements; you can collaborate effectively with architects and engineers on system design even if you don't write production code
• Experience shipping AI- or ML-powered capabilities (for example, chatbots, intelligent routing, recommendations, or predictive insights) and using data to monitor and improve them over time
• Experience influencing without authority, aligning executives and cross-functional partners around a clear problem statement, crisp metrics, and a focused plan of record
• Experience producing clear product briefs, PRDs, and status updates that drive alignment and timely decisions
• Experience championing best practices for AI-powered and data-driven features in internal applications, ensuring reliability, safety, and trust when applying LLMs, agentic workflows, or advanced analytics

Nice To Haves

• Deep empathy for internal users such as CSMs, support agents, sales reps, operations analysts, and finance partners; you enjoy shadowing their workflows and eliminating friction from their day-to-day work
• Excellent written and verbal communication skills

Responsibilities

• Define a multi-year product and technology roadmap for your application domain, aligned to company growth goals (e.g., retention, NRR, CSAT, operational efficiency) and IAM strategy
• Act as a strategic partner to business stakeholders (e.g., Customer Success, Operations), translating their objectives (such as reducing time-to-resolution or improving digital self-service) into clear product requirements and system capabilities
• Drive structured "buy vs. build" decisions for internal tools and platforms, evaluating market solutions versus custom development and shaping vendor integration strategies where appropriate
• Map end-to-end user journeys to identify bottlenecks and "swivel-chair" workflows, and design experiences that simplify work for internal users while improving customer outcomes
• Lead the strategy for unified data and a 360-degree view of key entities (e.g., customers, accounts, products), ensuring data flows reliably across CRM, billing, product usage, and support systems
• Define and instrument success metrics for your products (e.g., internal NPS, adoption, time-to-value, deflection, agent utilization) and use these to prioritize and validate roadmap investments
• Own the full product lifecycle: problem discovery, requirements, prioritization, backlog management, sprint planning, and acceptance; roll up your sleeves to work through configuration and implementation details as needed
• Lead change management for new capabilities, partnering with enablement and operations to deliver training, communications, and adoption programs that land changes successfully with end users
• Operate as a "services product" leader for your area, protecting engineering from ad-hoc requests by maintaining a transparent, ROI-driven backlog and making tradeoffs explicit to stakeholders

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed