Lead Product Manager Branded Card Digital Customer Experience

Wells Fargo•Irving, TX

22h•Hybrid

About The Position

Wells Fargo is seeking a Lead Product Manager to shape the digital customer experience for branded card products. This strategic individual contributor will define future-state roadmaps and lead enterprise initiatives involving customer-facing digital communications, fraud awareness, application experiences, and other active customer efforts. The role calls for a self-directed critical thinker who can identify opportunities, develop business cases, translate complex needs into actionable plans, and influence senior leaders and cross-functional partners. The person must work with minimal direction, connect work across multiple initiatives, and move strategy through execution.

Requirements

5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.
Ability to work with minimal direction and influence senior leaders and cross-functional partners.
Visa sponsorship is not available.
Relocation assistance is not provided.

Nice To Haves

Experience developing product strategies and multiyear roadmaps for digital customer experiences.
Demonstrated success leading complex, cross-functional initiatives in a large enterprise environment.
Ability to independently identify problems, recommend changes, and build plans with minimal direction.
Strong business-case development, requirements translation, and executive presentation skills.
Experience using reporting and performance measures to track implementation progress and outcomes.
Ability to influence partners and leaders without direct authority.
Experience partnering with Product, Technology, Digital, Legal, Compliance, Fraud, or Marketing teams.
Strong critical-thinking, communication, organization, and stakeholder-management skills.
Financial services, credit card, branded card, or digital communications experience is beneficial but not required.

Responsibilities

Develop and drive the strategy and roadmap for customer-facing digital communications and experiences.
Lead large, complex enterprise initiatives from issue identification and business-case development through implementation and launch.
Evaluate opportunities, determine the appropriate delivery path, and coordinate work with product, technology, and capability partners.
Translate business needs into clear requirements and executable plans.
Identify customer-experience improvements using reporting, operational insights, and performance data.
Establish tracking and reporting to monitor milestones, dependencies, implementation progress, and post-launch results.
Present issues, recommendations, and strategic proposals to executive leaders to gain alignment and move initiatives forward.
Partner across Product, Digital, Technology, Legal, Compliance, Fraud, Acquisitions, and other stakeholder groups.
Proactively surface risks, ask thoughtful questions, resolve ambiguity, and maintain momentum across competing priorities.
Provide leadership across initiatives and serve as a resource or mentor to less experienced team members.
Execute applicable risk programs and follow Wells Fargo policies and procedures, escalate and remediate issues, and make sound risk decisions.