Lead Product Manager, Agentic

Overjet • San Mateo, CA

3h • Hybrid

About The Position

Overjet is hiring a Lead Product Manager to own an agent product area end to end, from selecting problems through production. The role focuses on AI agents that automate dental insurance workflows such as claims, provider network management, eligibility and benefits, and payer-provider processes. The position reports to the Insurance product leader and works closely with Engineering, ML, Customer Success, and Sales.

The role defines which jobs agents should handle, how their performance is evaluated, and when work should be escalated to people. It includes setting task-level success criteria, evaluation methods, confidence thresholds, and escalation rules; reviewing transcripts and traces; and designing human-in-the-loop experiences such as review queues, approval gates, and exception handling. The product manager is accountable for production outcomes with payers and dental service organizations, including resolution rate, cost per task, turnaround time, and escalation volume.

The Lead Product Manager will translate customer operating procedures into agent instructions and measurable targets, advocate for reusable platform capabilities rather than one-off implementations, and design for customer trust through AI disclosure, audit trails, data handling, and human oversight. This is an ambiguous, hands-on role developing product practices for probabilistic agents operating in regulated enterprise workflows.

Requirements

• Bachelor’s degree or equivalent practical experience.
• At least 5 years of product management experience in B2B SaaS or data-heavy products.
• Experience shipping software into enterprise customers where a complex, regulated workflow had to work in production.
• Experience partnering closely with engineers on backend or data-heavy systems, including the ability to discuss architecture.
• Enterprise product discovery skills.
• Ability to write success criteria and evaluations.
• Working fluency in how agents are built, including tool use, retrieval, orchestration, and human-in-the-loop workflows.
• Comfort querying and interpreting data.
• Regular use of AI agents for prototyping, analysis, and writing, with experience-based judgment about their limitations.
• High tolerance for ambiguity, high agency, and curiosity about how work is performed in payer operations.

Nice To Haves

• Product management experience at a startup.
• Experience shipping AI or agent-based products.
• Experience in healthcare, insurance, or other regulated workflows.

Responsibilities

• Own a named agent product area from problem selection through production.
• Decide which jobs agents should take over and which should remain with people, and discontinue agent use cases that do not justify their place.
• Define task-level success criteria, evaluations, confidence thresholds, and escalation rules for agents.
• Review real agent transcripts and traces regularly to assess performance.
• Design the human-in-the-loop experience, including review queues, approval gates, and exception handling.
• Drive production customer outcomes from pilot through rollout with payers and dental service organizations, including resolution rate, cost per task, turnaround time, and escalation volume.
• Participate in customer discovery and translate customers’ operating procedures into agent instructions and measurable targets.
• Advocate for reusable shared-platform capabilities, including voice, browser automation, document parsing, tool access, audit logging, settings, and guardrails.
• Build trust and support security and compliance approval through AI disclosure, audit trails, data handling, and human oversight designed into product specifications.

Benefits

• Competitive compensation and equity.
• 401(k) plan with matching program.
• Medical, dental, and vision coverage; 99% of employee premiums and 75% of dependent premiums covered.
• Life and AD&D insurance.
• Eight weeks of paid parental leave.
• Optional HSA with employer contribution.
• Flexible time off and company-paid holidays.
• Annual learning and development stipend.
• Hybrid workplace with flexibility and in-person workspaces.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior