Lead Product Manager, Agentic

Overjet • San Mateo, CA

2d • Hybrid

About The Position

Overjet is hiring a Lead Product Manager to own an agent product area end to end, from problem selection through production. The role focuses on replacing manual dental-insurance operations—such as benefit verification, claim-status follow-up, coordination of benefits, provider-data validation, and dentist credentialing—with voice, browser, and document agents built on a shared platform. Product areas may include claims, provider network management, eligibility and benefits, or payer-provider workflows. The position reports to the Insurance product leader and works closely with Engineering, ML, Customer Success, and Sales.

The Lead Product Manager will define which tasks agents should handle, how success is measured, and when work should be escalated to people. Because agent behavior is probabilistic, the role emphasizes task-level success criteria, evaluation sets, confidence thresholds, and escalation rules, as well as regular review of transcripts and traces. The role also owns the human-in-the-loop experience, including review queues, approval gates, and exception handling, and is accountable for customer outcomes in production, from pilots through rollouts with payers and DSOs.

The successful candidate will turn customers’ real operating procedures into agent instructions and measurable targets; track outcomes such as resolution rate, cost per task, turnaround time, and escalation volume; advocate for reusable platform capabilities rather than one-off implementations; and help establish a trust posture through AI disclosure, audit trails, data handling, and human oversight. This role is suited to a high-agency product leader comfortable with ambiguity and building a playbook for managing agents as a product.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 5+ years of product management experience in B2B SaaS or data-heavy products.
• Experience shipping software into enterprise customers where complex, regulated workflows had to work in production.
• Experience partnering closely with engineers on backend or data-heavy systems, including the ability to discuss architecture.
• Enterprise product discovery skills.
• Ability to write success criteria and evaluations.
• Working fluency in how agents are built, including tool use, retrieval, orchestration, and human-in-the-loop workflows.
• Comfort querying and interpreting data.
• Experience using AI agents in day-to-day work to prototype, analyze, and write.

Nice To Haves

• Experience at a startup.
• Experience shipping AI or agent-based products.
• Experience in healthcare, insurance, or other regulated workflows.

Responsibilities

• Own a named agent product area from problem selection through production, deciding which jobs agents should handle and which should remain with people.
• Define what “working” means for each agent, including task-level success criteria, evaluations, confidence thresholds, and escalation rules.
• Review real agent transcripts and traces regularly to assess performance.
• Design the human-in-the-loop experience, including review queues, approval gates, and exception handling.
• Drive customer outcomes from pilot through rollout with payers and DSOs, including resolution rate, cost per task, turnaround time, and escalation volume.
• Participate in customer discovery and translate operating procedures into agent instructions and measurable targets.
• Advocate for reusable shared-platform primitives such as voice, browser automation, document parsing, tool access, audit logging, settings, and guardrails.
• Build trust with payer security and compliance teams through AI disclosure, audit trails, data handling, and human oversight designed into product specifications.

Benefits

• Competitive compensation and equity.
• 401(k) plans with a matching program.
• Medical, dental, and vision coverage, with 99% of employee premiums and 75% of dependent premiums covered.
• Life and AD&D insurance.
• Eight weeks of paid parental leave.
• Optional HSA with employer contribution.
• Flexible time off and company-paid holidays.
• Annual learning and development stipend.
• Hybrid workplace with flexible work-from-anywhere arrangements and in-person workspaces.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior