Lead Product Manager, AI Safety and Platform

Spring Health•New York, NY

12h•Hybrid

About The Position

Spring Health is hiring a Lead Product Manager to drive the product roadmap and business impact of its AI Trust and Safety and AI/ML Platform teams within the R&D organization. These teams build capabilities and infrastructure that help other teams develop and launch AI features quickly and safely. The role will also lead development of Spring Health’s external AI safety benchmark, VERA-MH, and help establish the company as a recognized leader in AI safety for mental health care. The role owns strategy across both teams, balancing near-term enablement with long-term platform scalability and trust. It involves ongoing discovery with product, clinical, engineering, legal, and data science teams; prioritizing investments; measuring platform impact; and partnering with ML engineers and data scientists on platform and safety/evaluation tooling. The Product Manager will also define approval gates and rollout plans for AI features before production deployment, in partnership with engineering and clinical leadership. This is a full-time hybrid role based in Spring Health’s New York, San Francisco, or Seattle hub. Employees are expected to work in the office 2–3 days per week. Candidates must live in one of those metro areas or be able to relocate independently within 90 days of their start date. Occasional travel for team on-sites is required. The role reports to the VP Product, Customer Value and Platform.

Requirements

7 or more years of product management experience, focused on ML/AI systems.
2 or more years shaping tooling or technical strategy behind GenAI systems, including agent orchestration, model gateways, and evaluation pipelines.
Demonstrated experience partnering closely with Engineering to ship scalable, reliable systems in production environments.
Experience conducting continuous discovery with internal users and translating feedback into high-impact platform improvements.
Strong AI and machine learning fluency, including understanding model lifecycles, performance metrics, failure modes, and validation methods.
Experience defining goals and specifications for model evaluation, red teaming, or risk mitigation.
Exceptional cross-functional communication and alignment skills across technical, clinical, and regulatory teams.
Must be based in the New York, San Francisco, or Seattle metro area, or able to relocate independently within 90 days of the start date.

Nice To Haves

Experience in the benefits or mental health space.
Experience with B2B2C customers.
Tool- or language-specific experience.

Responsibilities

Own the roadmap and strategy for the AI/ML Platform and AI Trust & Safety teams, advancing a unified vision for infrastructure that supports rapid, scalable AI development and defines safe and effective AI at Spring Health.
Conduct continuous discovery with product, clinical, engineering, legal, and data science teams to identify AI use cases, workflow gaps, and safety risks, and translate findings into a prioritized roadmap.
Prioritize investments based on business impact and establish standards for platform performance and safety performance.
Measure and report the impact of platform infrastructure investments on downstream teams’ velocity, quality, and value, and use findings to guide future investment.
Develop a strategy for responsibly using Spring Health’s clinical data assets to improve AI system performance and safety.
Partner with ML engineers and data scientists to scope platform capabilities and safety/evaluation tooling, with clear problem statements, success metrics, and definitions of done.
Define operational approval gates and rollout plans for AI features before production deployment, in partnership with engineering and clinical leadership.
Drive development of the external AI safety benchmark VERA-MH.

Benefits

Health, dental, and vision benefits starting on the first day.
Access to One Medical accounts for employees and dependents.
HSA and FSA plans, with Spring contributing up to $1,000 to HSAs depending on plan type.
Employer-sponsored 401(k) match of up to 2%.
Yearly allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents.
Paid time off, including vacation, sick leave, and company holidays.
Parental leave after 6 months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a psychology-based weight management program.
Fertility care support through Carrot and up to $4,000 reimbursement for related fertility expenses.
Access to Wellhub fitness, mindfulness, nutrition, and sleep options.
Access to BrightHorizons sponsored child care, back-up care, and elder care.
Up to $1,000 per year in professional development reimbursement.
Up to $200 per year in donation matching.