Lead Product Manager, Rules Engine & Decisioning Platform

Humana

2d•$126,300 - $173,700•Remote

About The Position

Humana is seeking a Lead Product Manager to support the development, adoption, and expansion of its enterprise Next Best Action (NBA) decisioning platform. As a member of the NBA Product team, this role helps define and evolve platform capabilities for personalized, data-driven member experiences across channels and lines of business. The Lead Product Manager works with business stakeholders, engineering, architecture, analytics, and user experience teams to translate strategic objectives and business needs into scalable platform capabilities. The role balances near-term delivery with long-term platform evolution, promoting business value, consistency, reusability, and operational efficiency. It is suited to candidates who have partnered with business and engineering teams to define, deliver, or optimize customer decisioning and personalization capabilities, including on platforms such as Pega CDH, Adobe RTCDP, Salesforce Einstein, RTIM, or similar. This is a remote position with occasional travel to Humana offices for training or meetings. Employees working from home must have internet service with at least 25 Mbps download and 10 Mbps upload speeds, and a dedicated workspace that protects member PHI/HIPAA information. The position is scheduled for 40 hours per week. The stated annual base pay range is $126,300–$173,700, with eligibility for a bonus incentive plan.

Requirements

Bachelor's degree in Business Administration, Marketing, Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.
At least 5 years of experience in product management, decisioning platforms, personalization technologies, marketing technology, customer engagement platforms, or related disciplines.
Experience managing software products or platform capabilities through the full product development lifecycle.
Experience translating complex business requirements into product strategies, features, user stories, acceptance criteria, and prioritized development backlogs.
Experience partnering closely with software engineering, architecture, user experience, analytics, quality assurance, and business teams to deliver technology solutions.
Strong analytical, problem-solving, and critical-thinking skills, including the ability to assess competing priorities and make informed product tradeoff decisions.
Demonstrated ability to prioritize business needs, technical requirements, platform investments, and operational considerations.
Experience using data, customer insights, and stakeholder feedback to inform product decisions and roadmap recommendations.
Strong communication, collaboration, and stakeholder management skills, including the ability to influence decisions without direct authority.
Ability to thrive in a fast-paced, highly collaborative environment with evolving priorities and ambiguity.
For home or hybrid home/office work, self-provided internet service must provide at least 25 Mbps download and 10 Mbps upload speeds.
For home or hybrid home/office work, maintain a dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information.

Nice To Haves

Background in healthcare, insurance, financial services, or another highly regulated industry.
Experience working within Agile product organizations as both a Product Manager and Product Owner.
Comfort navigating ambiguity and competing priorities and helping teams move efficiently from business need to delivered capability.
Experience with customer decisioning and personalization platforms such as Pega CDH, Adobe RTCDP, Salesforce Einstein, RTIM, or similar.

Responsibilities

Evaluate new business use cases and engagement opportunities against current NBA capabilities, determining whether existing functionality is sufficient or new platform investment is needed.
Identify capability gaps and emerging needs as NBA expands across channels, lines of business, products, and member interactions.
Understand business objectives, customer needs, and operational challenges and translate them into scalable platform capabilities.
Identify common patterns across use cases and recommend reusable solutions that improve platform scalability and reduce duplication.
Define and manage features, user stories, acceptance criteria, and implementation priorities for NBA platform enhancements, including decisioning logic, eligibility criteria, prioritization frameworks, business rules, constraints, and governance controls.
Partner with engineering, architecture, analytics, and user experience teams to assess solution approaches, dependencies, technical tradeoffs, and implementation considerations.
Own and prioritize product backlogs for assigned NBA scrum teams, aligning work with product strategy, roadmap priorities, business value, and technical needs.
Serve as Product Owner for assigned scrum teams, including backlog refinement, sprint planning, sprint reviews, acceptance of completed work, and ongoing requirements clarification.
Evaluate competing business priorities, technical investments, platform improvements, and dependencies to make product decisions and maintain delivery momentum.
Partner with the Principal Product Manager, NBA to translate enterprise roadmap priorities and decisioning strategy into delivery plans and platform investments.
Establish and monitor product success measures, using adoption, utilization, delivery, and stakeholder feedback to inform prioritization and continuous improvement.
Lead cross-functional discussions and align business, technology, operations, and product stakeholders to advance platform objectives and resolve competing priorities.
Partner with data science, analytics, and business teams to evolve decisioning strategies and ensure platform capabilities support member engagement objectives.
Champion product management best practices and promote consistent execution, transparency, and continuous improvement across NBA product teams.