Lead Product Manager (Convergence + MDU Monetization)
About The Position
We are seeking a hands on product and operational leader to unlock the full value of wireless convergence and monetization in Multi Dwelling Units (MDUs)—before, during, and after the resident move. This role owns the operationalization of converged offers, ensuring they work cleanly across channels, lifecycle moments, billing, and customer experiences. The role sits at the intersection of product strategy, monetization operations, and cross channel execution, translating converged growth strategy into repeatable, scalable offers tailored to MDU environments. This leader will reduce offer sprawl, eliminate billing friction, and enable convergence to scale as a core growth motion—not a series of pilots. This role aligns directly to AT&T’s MDU convergence and value creation strategy, maximizing attach, retention, and lifetime value across broadband and wireless. Overall Purpose: Responsible for driving the development, execution, and lifecycle management of specific products/services, ensuring alignment with market needs and business objectives, and managing the business case and P&L to deliver high-quality solutions and maximize customer value. These are products and/or services that AT&T sells to residential, small to large business and/or global business customers.
Requirements
- Bachelor’s degree (BS/BA) preferred.
- 5+ years of experience in product management, monetization, GTM operations, or revenue operations.
- Demonstrated experience operationalizing complex, multi‑channel offers at scale.
- Strong understanding of pricing, eligibility, billing, and customer lifecycle mechanics.
- Proven ability to influence across organizations and drive results without direct authority.
- Strong executive communication and written storytelling skills.
Nice To Haves
- Business/consumer billing & invoicing; bulk billing constructs for MDUs; knowledge of account hierarchies and payment flows.
- Digital channels & contact centers: Journey design across web, app, and assisted care; episode‑based CX reviews/gates.
- Network & sales familiarity: Understanding how network capabilities and sales motions influence product feasibility and GTM for property‑based solutions.
- Familiarity with telecom datasets (orders, provisioning, care interactions, NPS/CSAT), property relationships, and portfolio reporting for MDUs.
- Experience introducing AI‑assisted workflows (classification, summarization, forecasting) into product ops.
Responsibilities
- Define and operationalize a converged growth strategy by MDU type (Bulk, Instant On, Access, ACI Small Cell).
- Align converged offers to key lifecycle moments (move‑in, mid‑lease, move‑out, next residence).
- Establish shared scorecards focused on attach, penetration, and lifecycle monetization.
- Own the MDU‑specific converged offer portfolio and value proposition.
- Define clear contract types, resident journeys, and channel applicability.
- Reduce offer sprawl by standardizing packages and eligibility rules.
- Partner with Marketing to ensure messaging, positioning, and offers are clearly understood by residents and property partners.
- Lead readiness and execution across Sales, Digital, Care, Retail, and Partner channels.
- Define channel‑specific GTM playbooks for move‑in, bulk, and retention scenarios.
- Ensure eligibility, pricing, and attach logic works cleanly across systems—without special handling.
- Partner with Billing to eliminate convergence friction and simplify resident experiences.
- Define performance measurement by offer, channel, and segment, in tight partnership with Analytics.
- Enable test‑and‑learn loops with clear scale / stop / iterate signals.
- Ensure convergence becomes a repeatable growth motion, not pilot‑based experimentation.
- Lead cross‑functional working teams across Product, Technology, Sales, Care, Marketing, Billing, and Analytics.
- Drive decision clarity, resolve execution gaps, and maintain operating cadence.
- Represent MDU convergence performance in executive reviews and portfolio planning.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Senior
