Lead Product Manager - Housing Repairs

NECSWS

2d

About The Position

NEC is seeking an experienced Lead Product Manager to lead a team of Product Managers focused on its Housing Repairs and Workforce Management solutions. The role is centered on ensuring the NEC Housing platform helps social housing landlords deliver effective repairs services to tenants. You will gather market and customer needs and work with Development and other teams to shape, build, promote, implement, and support products across their lifecycle.

The Lead Product Manager will define and articulate the NEC Housing repairs proposition and collaborate with Pre-Sales, Marketing, Sales, Business Solution Architects, Implementation, and Customer Support. The role includes managing the repairs product portfolio from concept through development, launch, support, and retirement; supporting customer engagements and resolving product-related issues; and identifying roadmap enhancements based on customer needs, sector trends, regulation, and market changes. The successful candidate will work independently across multiple projects and apply creative problem-solving while keeping the broader product and customer context in view.

Requirements

• Strong knowledge of social housing and awareness of current sector issues, challenges, and legislation, specifically relating to repairs.
• Good understanding and experience of technology and the use or implementation of a housing management solution in the social housing sector.
• Experience working with internal or external customers to design robust business- and process-based solutions that meet business needs.
• Working knowledge of the project lifecycle and structured methodologies, with experience delivering projects on time and to budget.
• Expert stakeholder-management skills to secure and maintain internal and external commitment to agreed scope and outcomes.
• Experience in the IT sector in architecture, product management, business analysis, or project delivery roles.
• Experience working with solution providers to define or specify product enhancements, either as a senior customer or supplier.
• Experience of UI/UX design.
• Experience working with or implementing housing management system (HMS) solutions.
• Excellent communication skills and significant customer-engagement or customer-management experience at all levels, including senior management and director levels.
• Excellent formal and informal presentation skills for a broad range of stakeholders.
• Ability to rapidly develop an appropriate level of understanding in new areas or technologies.
• Ability to demonstrate a pre-existing right to work and travel within the UK; documentary evidence will be required.

Responsibilities

• Manage and work with a team of Product Managers responsible for delivering the Repairs solution end-to-end, covering repair requests, works orders, scheduling, completion, and communications with staff and tenants.
• Capture, analyse, and define customer business needs and objectives so NEC Housing products and solutions meet or exceed customer and market expectations.
• Work with NEC teams to define suitable combinations of NEC intellectual property and third-party systems.
• Provide product specifications for Development and Test, and support build and test activities.
• Liaise with and manage requirements involving third-party suppliers, systems integrators, and other organisations.
• Support end-user engagements, including User Groups, Special Interest Groups, and ad-hoc customer consultation projects.
• Assist Pre-Sales and Sales teams with producing, reviewing, and managing bid responses, sales proposals, and quotations.
• Produce and deliver sales and technical presentations for customer and internal audiences.
• Manage and support the entire product lifecycle for the NEC Housing repairs portfolio, from concept through development, launch, support, and retirement.
• Monitor trends, regulation, and market changes in the repairs sector, and recommend enhancements to the NEC Housing repairs development roadmap.
• Support implementation teams in resolving customer product-related issues and challenges.
• Solve complex problems, maintain a broader perspective, and manage multiple projects simultaneously and independently.

Benefits

• Private medical cover funded by NEC for employees, with the option to add family members at additional cost.
• 25 days of paid holiday, with the option to buy or sell four days.
• Life assurance cover of four times basic salary funded by NEC, with the option to increase cover at additional cost.
• Group Pension Plan with employer contributions up to a maximum of 8.5%.
• Flexible benefits to suit individual needs.
• Employee assistance programme.
• Free access to LinkedIn Learning, with more than 15,000 courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed