Lead Product Manager - Consumer Experience, Services Special Projects

Apple • Cupertino, CA

14d

About The Position

We are seeking an experienced Product Manager to own the end-to-end consumer experience for one of our most ambitious multi-year initiatives. In this role, you will define how millions of customers discover, engage with, and manage offerings across our ecosystem and conversational experiences. You will lead the consumer experience across the entire lifecycle: connecting customer intent with the right offerings, building seamless flows, and delivering a trusted experience. You will partner closely with Design, Engineering, AI/ML, and Operations to turn complex ecosystems into an intuitive, polished everyday product.

Requirements

• 10+ years of product management experience shipping large-scale consumer products, ideally in digital marketplaces, or consumer transactional apps.
• Demonstrated experience managing an end-to-end user experience from discovery through completion, and subsequent follow-ups.
• Good taste and a proven eye for quality and craftsmanship, with experience partnering closely with Design to distill complex workflows into simple, elegant user interfaces.
• Experience using funnel analytics, user feedback, and A/B testing to evaluate features, identify drop-off points, and guide roadmap decisions.
• Comfortable partnering with engineering teams on API interactions, data flow, app responsiveness, and handling real-world edge cases.
• Excellent written and verbal communication skills, with a track record of authoring structured PRDs and presenting product strategy clearly to cross-functional partners and leadership.

Nice To Haves

• Experience with conversational interfaces, assistants, or recommendation-driven systems.
• Experience with multi-sided marketplaces and transactional services.

Responsibilities

• Own the consumer roadmap across client platforms, setting clear product priorities and success metrics for discovery, engagement, conversion and retention.
• Define how users browse, search, and evaluate options—ensuring recommendations and search results are relevant, transparent, and easy to compare.
• Design a fast, secure, and intuitive experience that optimizes outcomes and ensures customer trust over the long term.
• Lead the experience for everything that happens after conversion: status updates, cancellations, and customer support.
• Define key funnel and engagement metrics; run user studies, telemetry analysis, and A/B experiments to continuously refine the user experience.
• Collaborate daily with Product Designers, Client and Backend Engineers, Applied AI/ML teams, Finance, and Customer Support to deliver high-quality releases on schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree