Lead Product Manager - Consumer Experience, Services Special Projects

Apple • Cupertino, CA

14d

About The Position

We are seeking an experienced Product Manager to own the end-to-end consumer experience for one of our most ambitious multi-year initiatives. In this role, you will define how millions of customers discover, engage with, and manage offerings across our ecosystem and conversational experiences. You will lead the consumer experience across the entire lifecycle: connecting customer intent with the right offerings, building seamless flows, and delivering a trusted experience. You will partner closely with Design, Engineering, AI/ML, and Operations to turn complex ecosystems into an intuitive, polished everyday product.

Requirements

• 10+ years of product management experience shipping large-scale consumer products, ideally in digital marketplaces, or consumer transactional apps.
• Demonstrated experience managing an end-to-end user experience from discovery through completion, and subsequent follow-ups (Full-Funnel Ownership).
• Proven eye for quality and craftsmanship, with experience partnering closely with Design to distill complex workflows into simple, elegant user interfaces (Strong Product & UX Sense).
• Experience using funnel analytics, user feedback, and A/B testing to evaluate features, identify drop-off points, and guide roadmap decisions (Data-Informed Decision Making).
• Comfortable partnering with engineering teams on API interactions, data flow, app responsiveness, and handling real-world edge cases (Technical Fluency).
• Excellent written and verbal communication skills, with a track record of authoring structured PRDs and presenting product strategy clearly to cross-functional partners and leadership (Clear Communication).

Nice To Haves

• Experience with conversational interfaces, assistants, or recommendation-driven systems.
• Experience with multi-sided marketplaces and transactional services.
• Degree in Computer Science, Engineering, Business, Design, or equivalent practical experience.

Responsibilities

• Own the end-to-end consumer experience for ambitious multi-year initiatives.
• Define how customers discover, engage with, and manage offerings across the ecosystem and conversational experiences.
• Connect customer intent with the right offerings.
• Build seamless flows.
• Deliver a trusted experience.
• Partner closely with Design, Engineering, AI/ML, and Operations to turn complex ecosystems into an intuitive, polished everyday product.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed