Lead Product Manager - Agreement Manager Search

Docusign • San Francisco, CA

6d • Hybrid

About The Position

We are looking for a Lead Product Manager to lead the search and discovery experience for Docusign Agreement Manager. In this role, you will own the end-to-end user experience for how customers search, browse, and act on agreements in Agreement Manager, with a strong focus on usability, Al-first experiences, and measurable business impact. You will be responsible for improving core search quality and relevance, defining and tracking key metrics, and stitching together a cohesive experience across search, chat, and worksheets to help customers ask questions and get trusted answers from their agreements.
This position is an individual contributor role reporting to the Director of Product Management.

Requirements

• 12+ years of related product management experience for SaaS products and services, or 8+ years with a Master's degree, including meaningful ownership of user-facing search or discovery experiences
• Experience building and iterating on data- and metrics-driven products, including defining KPIs, instrumenting telemetry, and running experiments to improve outcomes
• Experience working cross-functionally with Product Management, Design, Engineering, Data Science/Analytics, Program Management, Marketing, Sales, and Customer Support
• Experience leading complex, user-facing initiatives end to end from problem discovery and concept validation through launch and post-launch iteration

Nice To Haves

• Experience with search, information retrieval, or discovery products (for example, enterprise search, content repositories, analytics/workspace tools, or knowledge management systems)
• Experience with Al/ML-powered user experiences such as natural language search, conversational interfaces, recommendations, or semantic search
• Experience with B2B or enterprise SaaS products serving large organizations
• Experience working directly with customers and field teams (Sales, Solutions Engineering, Customer Success, Support, GTM) to understand use cases, validate solutions, and drive adoption
• Strong user experience sensibility with a track record of partnering closely with Design and Research to shape delightful end-to-end workflows
• Analytical and problem-solving skills with an ability to align strategy, customer needs, research, data, and industry trends
• Ability to influence and collaborate effectively in a matrixed environment with multiple stakeholders and priorities
• Strong written and verbal communication skills, including the ability to clearly articulate product strategy, requirements, and tradeoffs to technical and non-technical audiences

Responsibilities

• Own the end-to-end product vision, strategy, and roadmap for search and discovery within Docusign Agreement Manager, aligned to the broader IAM platform strategy
• Lead the user experience for how customers search, filter, sort, and explore agreements in Agreement Manager, partnering closely with Design and Research to deliver intuitive, delightful workflows
• Improve search quality and relevance through experimentation, ranking, and result presentation; define KPIs, implement tracking, and use data to continuously refine the experience
• Define and deliver cohesive workflows that connect search, chat, and worksheets so customers can ask natural language questions, get answers, and take action in one integrated experience
• Partner with Al, Search, and Engineering teams to bring Al-first features to market, including natural language search, conversational query experiences, and proactive recommendations
• Work closely with customers, prospects, and internal stakeholders (including Sales, Customer Success, Support, and GTM teams) to identify problems, validate solutions, and drive adoption of search- and Al-led workflows

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior